Asset Management Essentials in Jira Service Management

Learn to enhance your Jira Service Management workflow with Assets' asset management capabilities

This course serves as an introduction to core Assets functionality. Learn how to use Assets to manage your Enterprise assets (EAM) and IT assets (ITAM), and explore its CMDB capabilities. In this course, you’ll get acquainted with the Assets UI and navigation. You’ll work with object schemas to create and manage object types, attributes, and objects, as well as run searches and generate reports. You’ll learn to configure Assets automation and integrate with external systems to import data into Assets.

Experiment without breaking anything

All instructor-led team training (Team Virtual and Team On-site only) includes access to Atlassian University’s unique hands-on labs — a safe, sandbox environment to learn the tools by using them. So you can reinforce your team's training with some muscle memory. You can continue to access labs for 24 hours after classroom time with your instructor.

This course is intended for Assets users, Assets managers, Assets administrators, Service project administrators, and other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, network engineers, and more.

Before taking this course we suggest you are familiar with Jira Service Management and Jira Automation.

Lessons

1. Assets Overview (2m)

2. Assets Basics (12m)

3. Creating Object Types and Attributes (16m)

4. Connecting Object Types (11m)

5. Searching and Basic AQL (10m)

6. Importing Data (31m)

7. Assets Automation (12m)

8. Assets Reporting* (10m)

*Data Center & Server only

Materials in this course refer to ‘Assets’ previous brand name, ‘Insight’. Not to worry! Nothing else has changed besides the name. All functionality is the same as before. So you’ll get just as much learning out of this course.