Get familiar with the options

Before implementing the service desk, take some time to understand the admin and configuration options within Jira Service Management. Admins can edit, modify, and customize the default options to fit the needs of their team.

After this course, you’ll understand:

  • The levels of administration in Jira Service Management and who works with company-managed ITSM projects.
  • How ITSM projects can be configured based on business and customer requirements.
  • How teams track team progress with Jira Service Management reports, including default and custom reports.

Configuring Jira Service Management for ITSM projects is part of a larger Prepare for the ITSM with Jira Service Management foundations certification learning path.