A proven solution

Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.

After this course, you’ll be able to:

  • Define basic Jira Service Management terms and understand how the terms relate to each other.
  • Navigate in Jira Service Management using the main navigation bar and the service project sidebar.
  • Join existing service projects and switch between service projects.
  • Compare an issue’s progress from the agent’s view and the customer’s view.

Getting started with Jira Service Management is part of a larger Get started with Jira Service Management learning path.