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Content by Deployment
112 results returned

  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
    • Credential

  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
    • Credential

  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
    • Credential

  • Tracking and Improving DevOps Metrics Within and Across Teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
    • Credential

  • Streamlining Development Work with Integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
    • Credential

  • Customizing Jira Software to support your flow state

    Familiarize yourself with Jira Software settings and notifications and personalize them according to your preferences. Then, take your productivity to the next level with efficient keyboard operations and Jira issue best practices.

    • Path
    • Duration 45m

  • How to Build Strategic Guidance

    Designed by Atlassian’s top work futurist for leaders across all levels of the organization, this self-paced course from Atlassian University helps you create a compelling strategy and guide your team toward achieving their goals.

    • Duration 30m
    • Beginner

  • Atlassian Cloud Organization Administration Live Team Training

    This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...

    • Duration 4h
    • Advanced

  • Best Practices in Jira Work Management

    In just 30 minutes, you’ll learn how to get the most out of Jira Work Management. You’ll discover strategies used by Jira pro users, tips to create and manage issues, and how to optimize Jira for you — including custom...

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • Get Started with Jira Work Management

    In just 30 minutes, you'll understand key Jira Work Management terms and start using features to collaborate and manage projects for your team. You’ll learn foundational concepts like issues, projects, and boards. Plus, you’ll learn how to start organizing and...

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • Navigating Jira Work Management

    In just 30 minutes, you’ll understand the best ways to get around in Jira Work Management and how to track work. You’ll learn basic navigation, from main navigation items all the way to shortcuts. Then you’ll jump into understanding issues,...

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • Managing Jira Projects Cloud Live Team Training

    Have your team manage your Jira projects with confidence with this live instructor-led course from Atlassian University. Your team will learn all the tasks and best practices used in the creation, configuration, and maintenance of projects in Jira. This course...

    • Duration 7h
    • Intermediate

  • How to Shape Effective Teams

    Bring shared understanding to your team! Take this free 30-minute course from Atlassian University to define your team’s purpose, clarify roles and responsibilities, and create healthier communication and relationships — even with a remote team.

    • Duration 30m
    • Beginner

  • Atlassian Cloud Organization Admin Certification

    Get certified as an Atlassian Cloud Organization Admin. This certification covers the skills you’ll need to configure and manage Atlassian Cloud sites and products to support their organizations. 

    • Duration 8h
    • Advanced

  • Managing Jira Projects for Cloud Certification

    Get certified in Managing Jira Projects for Cloud. This certification showcases Project Admins who are experts at configuring and optimizing Jira Software’s Scrum and Kanban projects for their teams.

    • Async Collaboration for Distributed Teams

      Learn how to keep your remote teammates connecting and collaborating across time zones. Designed by Atlassian’s work futurists, this free course helps you unlock the power of async collaboration. Get ready for the latest tips, tools, and best practices you...

      • Duration 45m
      • Beginner