Resources and support
Outline
Explore resources and get answers to commonly asked questions.
Frequently Asked Questions (FAQs)
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Training FAQ
Answers to questions about training products, cost, learning paths, and more.
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Certification FAQ
Learn how to showcase your new Atlassian certification, prepare for an exam, and more.
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Technical and virtual lab FAQ
Get troubleshooting tips and answers to questions about virtual labs.
General resources
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About Atlassian University
Learn about Atlassian University’s mission, offerings, and more.
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Learning Philosophy
Learn how we create practical, accessible training that helps you succeed in your role.
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Explore the Community
Level up your product skills, find helpful groups, get inspired, and more!
Training resources
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How we deliver training
Learn your way, as a team or individual. Explore our options here.
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Train as a team (Live training)
Learn as a team with hands-on, live instruction.
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Public classes
Register for learning with a live instructor.
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Troubleshooting virtual lab access
Get answers to common technical questions about how to access and use virtual hands-on labs.
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Training for Jira: The Marketplace app from Atlassian University
The Training for Jira app makes it easier for team members to learn in-context and team leads to have insight into training.
Certification resources
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Atlassian certification overview
Get certified with Atlassian. Learn about the different certification types offered by Atlassian University.
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How to get certified
A step-by-step guide to earning an Atlassian certification.
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Certification & credential policies
Review the Candidate Agreement, Code of Conduct, and certification policies and procedures.
Certmetrics Candidate Portal
Schedule your exam online through the Atlassian Certification Portal.
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Share your Atlassian credentials
Learn how to share your Atlassian credential on social media, your resume or CV, and your email signature.
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Maintain your certification
Atlassian Certifications are valid for 2 years. Learn how to maintain your Certification and extend the value of your credential here.
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Upgrade pathways for retiring credentials
Find out which certifications are retiring and discover upgrade pathways.
Training Credits resources
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Training Credits: General information
Learn about the most convenient way to purchase and manage official Atlassian training for your team.
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Training Credits: Account owner administration
Here you'll find guidance for Training Credit account owner setup, administration, and management.
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Training Credits: How to redeem for a course or exam
Step-by-step instructions for you or your team to use Training Credits to purchase Atlassian University courses and exam fees (vouchers).
Partner-specific resources
Atlassian Solution Partners
Find partner-specific resources here.
Contact us
The fastest way to get our attention is to submit a request at our University Help Desk.
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