Notifications in Jira Service Management

Keep your customers informed and communicate better with your team using notifications in Jira Service Management.

Take this free advanced Skillbuilder course to help your team and customers stay aware of important events, updates, and announcements.

• Both customer and team notifications

• How to use automation to deliver notifications at the right moment

• How to apply a step-by-step method to fix common notification problems you’ll face

Are your notifications going to the right people at the right time?

Even if they are, finding balance for notifications can be tricky: You want to deliver important information, but you also don’t want to overwhelm with too many emails.

But when your notifications are working right, your customers and team will always be informed exactly when they need to be.

Now you can make it happen: This free Skillbuilder will give you a solid understanding of notifications in Jira Service Management (Cloud).

You’ll learn the types of notifications available, including non-standard notifications and special use cases like satisfaction surveys.

You’ll also get introduced to the highly customizable world of automation. So you’ll know how automation can help you when you’re ready for the next level.

Since it can be a challenge to figure out why notifications aren’t working, an entire module is dedicated to troubleshooting realistic scenarios. You’ll learn a step-by-step method to diagnose, identify, test, and fix common notification problems.

Enroll now to keep your customers informed and communicate better with your team.

• Jira Service Management Project Admins

• Jira Service Management Users

To get the most out of this course, we recommend that you have…

• Experience using Jira Service Management as a Service Desk Admin or Agent; or

• Familiarity with Jira Service Management roles including Service Desk Admins, Agents, Collaborators, and Customers; or

• Completed Managing Jira Service Projects.

1. Course Overview (1 minute)

2. Overview of Notifications (7 minutes)

Get introduced to notifications and the differences between customer and team notifications.

3. Team Notifications (10 minutes)

Enable your team to collaborate and meet Service-Level Agreements (SLAs).

4. Customer Notifications (20 minutes)

Keep your customers up to date with the information they are most concerned about.

5. Troubleshooting (5 minutes)

Evaluate realistic use case scenarios where you can define the problem, design the solution, then build and test.

Enroll now to keep your customers informed and communicate better with your team.