IT support agent
Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.
Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.
Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time.
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
Learn the tools and practices that will help you stand out as a project manager and gain skills that matter to employers.
Use Rovo, an AI-powered product, for help sifting through enterprise data, getting concise answers and meaningful insights, and taking action within your existing workflows.
Prove you know what’s essential to providing efficient and resolution-focused service as an agent in Jira Service Management.
Provide more context on your issues, collaborate on issues, search for issues, and use Atlassian Intelligence to accelerate your work.
Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls, avoid exposing your network to the internet with an application tunnel, and accelerate your work using Atlassian Intelligence.
Learn the tools and practices that will help you stand out as an IT operations leader and gain skills that matter to employers.
Keep your Confluence space organized, find everything you need, and personalize settings and notifications.
Learn how to schedule, and prepare for, your Atlassian Certification exam—whether it be online or in person at a testing facility.
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
Learn new and updated features as you transition to Jira Cloud.
Get certified as an Atlassian Cloud Organization Admin. This certification covers the skills you’ll need to configure and manage Atlassian Cloud sites and products to support their organizations.
Streamline how you administer and maintain Jira and minimize clutter for end-users and administrators.
The following short, self-paced courses will guide you as you learn how to design a Confluence space to fit your team’s needs and goals.
Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.
Give feedback, ask questions, and bring your entire team into the conversation in Confluence. Learn how to use Confluence whiteboards, how to find pages and spaces in Confluence, and how Atlassian Intelligence can help you easily find what you need.
See how to solve customer problems efficiently and deliver outstanding service experiences.
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.