IT support agent
Learn the tools and practices that will help you stand out as a IT support agent and gain skills that matter to employers.
All Activities
-
-
Getting started with Jira Work Management
Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time.
-
Explore IT service management
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
-
Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
-
Project manager
Learn the tools and practices that will help you stand out as a project manager and gain skills that matter to employers.
-
Get started quickly with Rovo
Use Rovo, an AI-powered product, for help sifting through enterprise data, getting concise answers and meaningful insights, and taking action within your existing workflows.
-
Jira Service Management Agent Essentials
Prove you know what’s essential to providing efficient and resolution-focused service as an agent in Jira Service Management.
-
Track your work effectively in Jira
Provide more context on your issues, collaborate on issues, search for issues, and use Atlassian Intelligence to accelerate your work.
-
Exploring advanced features
Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls, avoid exposing your network to the internet with an application tunnel, and accelerate your work using Atlassian Intelligence.
-
IT operations leader
Learn the tools and practices that will help you stand out as an IT operations leader and gain skills that matter to employers.
-
Manage your content in Confluence
Keep your Confluence space organized, find everything you need, and personalize settings and notifications.
-
How to schedule and take an Atlassian Certification exam
Learn how to schedule, and prepare for, your Atlassian Certification exam—whether it be online or in person at a testing facility.
-
-
Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
-
Transition to Jira Cloud
Learn new and updated features as you transition to Jira Cloud.
-
Atlassian Cloud Organization Admin
Get certified as an Atlassian Cloud Organization Admin. This certification covers the skills you’ll need to configure and manage Atlassian Cloud sites and products to support their organizations.
-
Streamline Jira administration with effective governance
Streamline how you administer and maintain Jira and minimize clutter for end-users and administrators.
-
Manage Confluence spaces to organize your team's work
The following short, self-paced courses will guide you as you learn how to design a Confluence space to fit your team’s needs and goals.
-
Troubleshooting virtual lab access
Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.
-
-
Finding pages and collaborating in Confluence
Give feedback, ask questions, and bring your entire team into the conversation in Confluence. Learn how to use Confluence whiteboards, how to find pages and spaces in Confluence, and how Atlassian Intelligence can help you easily find what you need.
-
Get the most out of Jira Service Management
See how to solve customer problems efficiently and deliver outstanding service experiences.
-
Explore ITSM in Jira Service Management
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
-
Get started with Atlassian Intelligence
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.
