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Advanced Asset Management in Jira Service Management

Move beyond Insight basics to put a wealth of context into every Jira ticket – and resolve issues faster.

This advanced course for Jira Administrators will show you how to unlock the full power of Jira Service Management using Insight.

On-demand course enrollment will be available in October.
In this course, you will learn the following
  • Integrate Insight with JSM to help agents process tickets quickly and efficiently

  • Configure Insight object custom fields to reduce errors and provide vital information on tickets

  • Use advanced IQL functions, including creating queries that combine IQL and JQL


Once you know the basics of Insight, you’re ready to take it to the next level of asset management.

Yes, you’ll have an easier time tracking company assets. But you’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.

When you have Insight data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.

This advanced Insight course will show you how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities. You’ll be able to customize Insight for your organization’s resources and processes. You'll also get an introduction to integration options. And learn advanced configurations for data import and synchronization.

Upgrade your knowledge of Insight to enhance the way you work with Jira Service Management.

  • Insight administrators

  • Jira administrators

Before taking this course, we recommend that you:

  • Completed Insight Essentials training; or

  • Have experience using Insight; or

  • Completed Jira Administration training

1. Course Overview (15 minutes)

2. Insight Object Custom Fields (60 minutes)
    Learn the highly flexible and customizable Insight fields.

3. Insight Referenced Custom Fields (50 minutes)
    Populate issues with cascading fields that have linked attributes.

4. Advanced IQL Searches (40 minutes)
    Use IQL dot notation to search referenced objects.

5. Advanced Imports (55 minutes)
    Map import data to create the necessary object type connections in the    schema.

6. Using IQL and JQL Together (40 minutes)
    Use IQL directly in Jira’s issue navigator to search for issues based on Insight object custom fields.

7. Automation with Insight Objects and Fields (60 minutes)
    Automate actions from the Insight data to automatically fill issue fields, send reminders, and more.

8. Advanced Object Configurations (40 minutes)
    Inherit attributes and suppress values you don’t want.

These time estimates come from the instructor-led training course – which includes the lecture, instructor demo time, lab time, and short breaks.


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