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About the credential

ITSM with Jira Service Management Foundations certification is for service management professionals who want to power their career growth by proving they understand:

  • Foundational Information technology service management (ITSM) concepts and terminology.

  • How Jira Service Management features support ITSM.

  • How Atlassian Cloud apps are used to implement ITSM solutions.

This certification is intended for users in the following roles:

  • Jira Service Management agent, project admin for company-managed projects, or product admin

  • Service desk manager

  • Support manager

  • Director of IT

  • Director of development

  • Enterprise architect

  • Atlassian Partner

Topics covered

  1. ITSM concepts and terms - 30%

  2. Jira Service Management concepts, terms, and benefits - 70%

Exam specifics

Price: $100
Exam Time: 60 minutes
Questions: 25
Passing Score: 72%
Products Covered: Jira Service Management, Confluence, Assets, Statuspage, and Automation
Location: Proctored online or in-person

Atlassian recommends a mixture of hands-on experience, review of technical documentation, self-study, and our free on-demand training.

Free on-demand training
We’ve put together a collection of free self-paced courses in the Prepare for the ITSM with Jira Service Management Foundations certification path. Complete the path to become fully prepared to take the exam.

Exam scheduling

  1. Review how to schedule and take an exam.

  2. Schedule your exam in the Certification Portal.

  3. Review information on how to prepare your environment for the exam and what test aides are permitted.

  4. Mark your calendar, get plenty of rest, and do your best!

Certification maintenance

Atlassian certifications are valid for 24 months. To see a full list of credentials that extend certifications, review how to Maintain Your Certification.

Learn more about what it means when a certification is active, suspended, expired, or retired >

Contact us

If you have any questions, you can reach us via support ticket here >

Ready to take your exam?