IT support agent

Begin your IT support agent evolution

headphones

Job description

IT support agents provide assistance to internal or external customers with technical issues, requests, or questions.

Average salary

$51,399
average salary of a IT support agent in the U.S.ZipRecruiter

Similar titles

IT support specialist
Help desk support specialist
Technical support agent
IT support analyst
Service desk agent

headphones

Similar titles

IT support specialist
Help desk support specialist
Technical support agent
IT support analyst
Service desk agent

Toolbox

Explore free on-demand content and build your skills

Learn skills related to your career and develop your knowledge of key Atlassian products.

Get the most out of Jira Service Management

Solve customer problems efficiently and deliver outstanding service experiences.
Learn more


Adopt ITSM practices to deliver exceptional service

Get familiar with the principles that drive ITSM. Then, learn how to implement them with Jira Service Management.
Learn more


How to run effective meetings

Boost your meeting facilitation skills. Get the latest insights, tips, and best practices to help you run better meetings.
Learn more


Async collaboration for distributed teams

Learn how to keep your remote teammates connecting and collaborating across time zones.
Learn more

Prove your skills by earning a certification

Showcase your credentials on your resume, LinkedIn, and more!
Smiling woman on laptop

Jira Service Management Agent Essentials certification

Prove you know what’s essential to providing efficient and resolution-focused service in Jira Service Management.
Learn more
group banner image

Join a community group

Ask questions, access resources, and meet people in a dedicated space.
Arrows pointing right and left

Jira Service Management

Visit group
lightning bolt

New to Jira Service Management

Visit group
Calendar icon

Attend an Atlassian event

Network with your peers and learn the latest strategy, technology, and innovations.

Upcoming Atlassian community events

Browse the list and register for an Atlassian community event!
Learn more


Community-led classes

Sign up for free instructor-led training, powered by the knowledge of the Atlassian Community.
Learn more

Atlassian worldwide events & conferences

Join our upcoming events, conferences, meetups, and more.
Learn more