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SLAs in Jira Service Management

Learn basics and configuration of Service Level Agreements (SLAs), then earn a Pro Skills Badge

This free Atlassian Skillbuilder course begins with an overview of Service Level Agreements (SLAs)—what they are and why they’re used.

The course then advances to teach you how to create, configure and use both out-of-box SLAs and custom ones for specific use cases. Dive deep into the SLA lifecycle and related JQL functions and caveats. Finally, put it all together to monitor, report, and tune SLAs so you can deliver timely service and increase customer satisfaction.

  • Jira Service Project Administrators

To get the most out of this course, we recommend that you have

  1. Introduction

  2. Overview of SLAs in JSM

  3. Configuring SLAs in JSM

  4. Understanding the SLA lifecycle in JSM

  5. Monitoring and reporting on SLAs

  6. Wrap-up: SLA considerations and caveats

Related credentials

Learning Paths