SLAs in Jira Service Management
Learn basics and configuration of Service Level Agreements (SLAs), then earn a Pro Skills Badge
This free Atlassian Skillbuilder course begins with an overview of Service Level Agreements (SLAs)—what they are and why they’re used.
The course then advances to teach you how to create, configure and use both out-of-box SLAs and custom ones for specific use cases. Dive deep into the SLA lifecycle and related JQL functions and caveats. Finally, put it all together to monitor, report, and tune SLAs so you can deliver timely service and increase customer satisfaction.
- Jira Service Project Administrators
To get the most out of this course, we recommend that you have…
- Experience administering Jira Service Management or
- Completed Managing Jira Service Projects
Overview of SLAs in JSM
Configuring SLAs in JSM
Understanding the SLA lifecycle in JSM
Monitoring and reporting on SLAs
Wrap-up: SLA considerations and caveats