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Managing Jira Service Projects

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Learn how to set up and configure Jira Service Management to fit your business and customer needs

This course is an introduction to creating a service desk for your customers and managing a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

After taking this course, you will be able to:

  • Help your service teams by creating queues and automating common tasks

  • Help your customers by creating SLAs and customizing the Customer Portal & more

  • Create and administer your service projects

About this course

A good service desk helps your service team resolve customer requests fast — and even helps customers self-service immediately.

This course will show you how to configure and brand your customer portal, create queues and SLAs for your service team, use a linked knowledge base, add participants, and automate your service project.

There’s also a variety of business use cases to understand best practices for each topic.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If you're solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But if you're also responsible for setting up Jira company-wide, you should have completed Jira Administration Part 1 (Cloud or Data Center) or have equivalent experience.

Develop your skills at your own individual pace
The on-demand training format for this course is designed for your busy life:
Pause and come back where you left off for up to 90 days.
All on-demand training is a wallet-friendly $39.
Upskill with engaging bite-sized modules or as part of a well-rounded learning path.
Rather bring live instruction to your whole team? Check out the team training for this course →

Lessons include

Lessons for Cloud

  • Course Overview

  • Creating a Service Project

  • Requests and Queues

  • Configuring SLAs

  • Using a Confluence Knowledge Base

  • Customizing Your Email Channel and Customer Portal

  • Adding Participants to Your Service Project

  • Automating Your Service Project

Lessons for Data Center

  • Course Overview

  • Creating a Service Desk

  • Configuring SLAs and Linking Knowledge Bases

  • Customizing Your Service Project Channels

  • Adding Users to Your Service Project

  • Automating Your Service Project

Learn how to set up and configure Jira Service Management to fit your business and customer needs