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Atlassian Incident Management Essentials

Resolve your major incidents fast and avoid expensive downtime

Learn how to effectively use Atlassian and third-party tools to manage your major incidents in this on-demand course.

After taking this course, you will be able to:

  • Quickly set up a project for incident management

  • Manage an incident through a case study

  • Use best practices for each stage of incident management

About this course

Centered around an incident management use case from incident detection to resolution, you’ll learn the concepts, stages, and best practices of the incident management process.

You’ll learn how to set up and use Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.

You’ll also gain an understanding of the importance of a post-incident review (PIR) — with a focus on improving based on patterns and feeding back into the software development process.

This course is designed for anyone who set up projects in Jira Service Management like service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Before taking this course, we suggest you’re familiar with the topics covered in Managing Jira Service Projects like queues, request types, and the customer portal.

Develop your skills at your own individual pace
The on-demand training format for this course is designed for your busy life:
Pause and come back where you left off for up to 90 days.
All on-demand training is a wallet-friendly $39.
Upskill with engaging bite-sized modules or as part of a well-rounded learning path.
Rather bring live instruction to your whole team? Check out the team training for this course →

Lessons include

  • Course overview

  • Introduction to incident management

  • Setting up your teams

  • Setting up your services & integrating tools

  • The lifecycle of a major incident

  • Best practices for incident management

Resolve your major incidents fast and avoid expensive downtime