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Learn the Atlassian approach to ITSM with Atlassian University

In this course, you will learn:

  • An overview of core ITSM practices
  • The difference between ITIL and ITSM
  • How to use an IT maturity model

Learn the Atlassian approach to ITSM

IT teams are vital to any modern business’s success. Learn how Atlassian’s approach to IT service management (ITSM) can lead to efficiency and collaboration between IT, software, and business teams. This course outlines ITSM for anyone in your organization, setting a foundation for more meaningful conversations and decision-making with key stakeholders. You’ll learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization.

This course is designed for anyone interested in learning ITSM which can include: DevOps team members, IT ops team members, service project administrators, Jira administrators, Opsgenie administrators, and more.


  1. Overview

  2. Challenges

  3. Key terms

  4. What is ITSM?

  5. ITIL & ITSM

  6. Core ITSM practices

  7. Maturity matters

  8. The Atlassian ITSM solution

Learning Paths