learning path

Adopt ITSM practices to deliver exceptional service

duration

1 hour and 50 minutes

level

Beginner

product

Jira Service Management

Understand IT Service Management (ITSM)

The following short, self-paced courses will introduce you to the principles and practices that drive ITSM. You’ll also learn how to use and configure Jira Service Management and other tools to implement ITSM processes.
This learning path is for:
  • Beginner Jira Service Management users who want to understand and apply ITSM concepts and principles
  • Experienced Jira Service Management users looking to validate their knowledge
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 courses in this learning path

20 minutes
Explore IT service management

Lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

Lessons
  • What is IT service management?
  • Explore ITSM practices
  • What is the IT infrastructure library?
50 minutes
Explore ITSM in Jira Service Management

Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management.

Lessons
  • What is Jira Service Management?
  • Start navigating Jira Service Management
  • Explore core features of Jira Service Management
  • Explore different use cases for Jira Service Management
  • Explore roles for a service project
40 minutes
Use Jira Service Management to support ITSM practices

Take some time to understand the features and configuration options within Jira Service Management that will support your ITSM team and your customers.

Lessons
  • Support your ITSM team with project configurations
  • Improve your ITSM customer experience
  • Reporting in Jira Service Management
  • Explore Assets in Jira Service Management

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