learning path

Get the most out of Jira Service Management

duration

1 hour and 35 minutes

level

Beginner

product

Jira Service Management

New to Jira Service Management? You’re in the right place

The following short, self-paced courses will guide you as you learn the basics of Jira Service Management, including key terms and the user interface. You’ll also learn how to solve customer problems efficiently and create the Jira Service Management habits that will propel your team forward.
This learning path is for:
  • Beginner Jira Service Management users or agents who want to understand the basics
  • Experienced Jira Service Management users or agents looking to validate their knowledge
  • Teams using Jira Service Management
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 courses in this learning path

25 minutes
Get started quickly with Jira Service Management

Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.

Lessons
  • What is Jira Service Management?
  • Start navigating Jira Service Management
  • Work with customers on requests in Jira Service Management
50 minutes
Manage customer requests in Jira Service Management

Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.

Lessons
  • Explore roles for a service project
  • Organize your work in Jira Service Management
  • Communicate effectively with customers in Jira Service Management
  • Create knowledge base articles
20 minutes
Personalize how you work in Jira

Customize and navigate Jira.

Lessons
  • Create basic dashboards in Jira
  • Work efficiently using commands and shortcuts in Jira
  • Adjust your personal settings in Jira
  • Set your personal notifications in Jira