Advanced Asset Management in Jira Service Management
Move beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster
This advanced on-demand course for Jira Administrators will show you how to unlock the full power of Jira Service Management using Assets.
After taking this course, you will be able to:
Integrate Assets to help agents process tickets quickly and efficiently
Configure Assets object custom fields to reduce errors and provide vital information on tickets
Use advanced IQL functions, including creating queries that combine IQL and JQL
About this course
Once you know the basics of Assets, you’re ready to take it to the next level of asset management.
Yes, you’ll have an easier time tracking company assets. But you’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.
When you have Assets data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.
This advanced Assets course will show you how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities. You’ll be able to customize Assets for your organization’s resources and processes. You'll also get an introduction to integration options and learn advanced configurations for data import and synchronization.
This course is designed for Assets administrators and Jira administrators.
Before taking this course, we recommend that you’ve either completed Asset Management Essentials, have experience using Assets, or completed Jira Administration training.
Lessons include
Course Overview
Assets Object Custom Fields
Assets Referenced Custom Fields
Advanced IQL Searches
Advanced Imports
Using IQL and JQL Together
Automation with Assets Objects and Fields
Advanced Object Configurations
Materials in this course refer to ‘Assets’ previous brand name, ‘Insight’. Not to worry! Nothing else has changed besides the name. All functionality is the same as before. So you’ll get just as much learning out of this course.
