Become an effective Jira Service Management project admin

Outline

These three learning paths will guide you as you become a Jira Service Management project administrator.

First, learn how to set up service projects and the basics of how to manage roles and permissions. Then, configure customer requests, customize your help center, and set up a knowledge base. You’ll also learn how to boost efficiency with workflows and automation and track your work using reports and dashboards.

Lastly, learn how to use Jira Service Management in specific ways to support your goals, whether you’re focused on incident management, service request management, or tracking assets.

Atlassian

Set up Jira service projects to enable your team

Learn how to set up and manage service projects in Jira Service Management, including how to meet the needs of your users.

Atlassian

Configure Atlassian tools for effective service management

Learn to organize, track, and view customer requests. Set up your help center, knowledge base, and workflows.

Atlassian

Configure Jira Service Management for your team's goals

Create an effective incident management strategy, standardize service requests and responses, and manage assets.