First, learn the basics of Jira Query Language (JQL), including operators, functions, and keywords.
Then move on to the usage of relative and calendar functions and the rules and caveats of combing them. Finally, apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios.
*Content in this course mentions Jira Service Desk, but is still relevant to Jira Service Management.
Earn an Atlassian credential
You can earn an Atlassian Pro Skills badge after taking this course. To earn the badge, you are required to take the Skillbuilder course and also pass a short online quiz.
Plan your badge activities carefully with these considerations:
After you take the Skillbuilder course, you can take the quiz to earn the badge immediately.
You can choose to wait, and earn the badge only when you need it to extend a related Certification.
Earning a badge will extend any related Certifications by 24 months from the badge earned date, providing you earn it before the suspension date of your Certifications. Read more about extending credentials.
Take your ASB-410 Pro Skills Badge quiz
Schedule and pay for your quiz in the Certification Portal using a credit card or a voucher.
This is a non-proctored quiz which can be launched any time. Once the quiz begins, you must complete it within one hour.
If you passed, your new Atlassian Pro Skills badge will appear in the Certification Portal within 1-2 days. If you did not pass, you can register again. The retake fee is the same as the initial fee.
Products covered: Jira Software Long Term Support Releases, Jira Software Cloud
Location: online, not proctored
Maintain your Badge
Your Pro Skills Badge is valid for 24 months. To keep all your Pro Skills Badges active, simply add a new one every 24 months.