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SLAs in Jira Service Management: Skillbuilder Course Description

First, learn what Service Level Agreements (SLAs) are and why they’re used.

Then learn how to create, configure and use both out-of-box SLAs and custom ones for specific use cases. Dive deep into the SLA lifecycle and related JQL functions and caveats. Finally, put it all together to monitor, report, and tune SLAs so you can deliver timely service and increase customer satisfaction.

Earn an Atlassian credential

You can earn an Atlassian Pro Skills badge after taking this course. To earn the badge, you are required to take the Skillbuilder course and also pass a short online quiz.

Plan your badge activities carefully with these considerations:

  • After you take the Skillbuilder course, you can take the quiz to earn the badge immediately.

  • You can choose to wait, and earn the badge only when you need it to extend a related Certification.

  • Earning a badge will extend any related Certifications by 24 months from the badge earned date, providing you earn it before the suspension date of your Certifications. Read more about extending credentials.

Take your ASB-412 Pro Skills Badge quiz

  • Schedule and pay for your quiz in the Certification Portal using a credit card or a voucher.

  • This is a non-proctored quiz which can be launched any time. Once the quiz begins, you must complete it within one hour.

  • If you passed, your new Atlassian Pro Skills badge will appear in the Certification Portal within 1-2 days. If you did not pass, you can register again. The retake fee is the same as the initial fee.

Products covered: Jira Service Management Cloud
Location: online, not proctored

Maintain your Badge

Your Pro Skills Badge is valid for 24 months. To keep all your Pro Skills Badges active, simply add a new one every 24 months.