The ITSM with Jira Service Management Foundations certification covers Information Technology Service Management (ITSM) concepts and terminology, and how Jira Service Management, Confluence, Assets, Statuspage, and automation solutions support ITSM practices.

First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're feeling ready!

Below, you'll also find a number of useful community groups and links to support your journey to certification. Complete all the activities to build up your knowledge, or pick and choose what you need to brush up on your skills.

Once you’re fully prepared, take the exam to get certified!

Master the right skills with on-demand courses

Build a foundation of knowledge to help you earn the certification.

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Getting started with IT service management

Lay the foundation to align your organization's IT services with your business objectives, deliver services efficiently, and continuously improve.

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ITSM basics in Jira Service Management

Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management.

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Configuring Jira Service Management for ITSM Projects

Get familiar with the options Before implementing the service desk, take some time to understand the admin and configuration options within Jira Service Management. Admins can edit, modify, and customize the default options to fit the needs of their team. After this course, you'll understand: The levels of administration in Jira Service Management and who works with company-managed ITSM projects.

Plan for the exam

More resources to help you study.

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Certification Prep Board | Trello

Use this template to plan out and prepare for an upcoming course from Atlassian University. After your enroll in the course, you can plan out the modules you need to study.

Go deeper with optional supporting resources

Get advice from the Atlassian Community

Join relevant community groups for real-world tips and use cases.

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Training & Certification

Connect with others, learn tips for preparing for a certification, share stories, and get the latest news on courses and certs!

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Jira Service Management

Connect, share, learn with other users. Find answers, ask questions, and read articles on Jira Service Management.

Broaden your understanding

After you pass your exam, continue your journey with more live training, courses, events, and articles.

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Learn the Atlassian approach to ITSM with Atlassian University

Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.