learning path

Set up Jira service projects to enable your team

duration

2 hours

role

Jira Service Management Project Admin

level

Intermediate

product

Jira Service Management

Ensure service projects meet your organization’s needs

The following short, self-paced courses will help you set up and manage service projects in Jira Service Management. You’ll learn the basic responsibilities of managing projects in Jira Service Management, how to ensure Jira Service Management meets the needs of your users, and how to manage project roles and permissions in service projects.
This learning path is for:
  • Aspiring Jira service project admins
  • Experienced Jira service project admins looking to validate their knowledge
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 courses in this learning path

40 minutes
Explore service project administration

Learn how to create and manage service projects, roles, and permissions.

Lessons
  • How do you administer Jira?
  • Explore core features of Jira Service Management
  • Explore different use cases for Jira Service Management
  • Best practices for Jira project administration
45 minutes
Create service projects

Make sure Jira Service Management meets the needs of your users, map your organization's business requirements to Jira, choose the right project template, and configure requests and SLAs.

Lessons
  • Map business requirements to Jira configurations
  • Compare company-managed projects and team-managed projects in Jira
  • Choose a project template in Jira
  • Set up requests and queues
  • Set up your services in Jira Service Management
  • Configure SLAs to manage service quality goals
35 minutes
Manage project roles and permissions in Jira Service Management

Use permissions to add a layer of security and control to your service projects.

Lessons
  • What are permissions in Jira?
  • Explore roles for a service project
  • Add users and customers to a service project
  • Configure permissions for team-managed projects