Understand IT Service Management

The following short, self-paced courses will introduce you to the principles and practices that drive ITSM. You’ll also learn how to configure and use Jira Service Management and other tools to implement the ITSM process. Then, you can follow steps to prove your understanding by earning an Atlassian certification.


  • Beginner Jira Service Management users who want to understand and apply ITSM concepts and principles
  • Experienced Jira Service Management users looking to validate their knowledge