New to Jira Service Management? You’re in the right place

The following short, self-paced courses will guide you as you learn the basics of Jira Service Management, including key terms and the user interface. You’ll also learn how to solve customer problems efficiently and create the Jira Service Management habits that will propel your team forward. 

Complete all three courses, then pass a final assessment to earn your Jira Service Management Fundamentals Badge. If you’re already a skilled Jira Service Management user, you can skip to the assessment. If you don’t pass, you’ll be prompted to return to this training.


  • Beginner Jira Service Management users or agents who want to understand the basics
  • Experienced Jira Service Management users or agents looking to validate their knowledge
  • Teams using Jira Service Management