Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.
![Get started with Jira Service Management](https://cdn.exceedlms.com/uploads/resource_hero_pictures/targets/2778243/w550/uni-activity-free-getstartedwithjsm-herod.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX2hlcm9fcGljdHVyZXMvdGFyZ2V0cy8yNzc4MjQzL3c1NTAvdW5pLWFjdGl2aXR5LWZyZWUtZ2V0c3RhcnRlZHdpdGhqc20taGVyb2QucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzI1NzU3NTM2fX19XX0_&Signature=ZUWlrTRmhWkwOBGhWwVfjf-666J~bQn45UT0663Ice82ro5IU148nxtCyCpgpPfOvafbZfjQOLHXXgCg9-J~zUqeASA2qtx6vcc6QUursnOYFthUXdgEBM4NAqrqVRXPR94WEP~cDsZYEv7IrcsAsCryxPii4iQLj2RosEelDI-iIn27fKt969a64G7PnIj6~2WGT0hAuq8ietO6cSmsm~Jp9bHc0Sd~Shefu8h6InI5adpeMRRDKYjd6ZClUltppA7ER8qWkJNg535LmTDYhCbZGT~kR4j6pzog9ONAi2RlB4b24wMagkSp310amaJhMxntlo~55fn~EAGgrzbE0Q__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.