SLAs for Jira Service Management
Outline
Recorded Atlassian University Live Webinar
In this webinar, you will learn all about Service Level Agreements (SLAs) in Jira Service Management, including:
- the why and how of creating and configuring SLAs
- monitoring and reporting to improve team efficiency and customer satisfaction
- use cases and caveats
This webinar was intended for agents, managers, and administrators of service projects in Jira Service Management Cloud.
Related hands-on course
Atlassian
Learn to configure SLAs in Jira Service Management with Atlassian University
In this free Skillbuilder course, you'll learn to create, configure, and use both out-of-box and custom SLAs for specific use cases.
Resources
🙋🏽 Ask more questions:
Click here to contribute to the Atlassian Community discussion
đź”— Links mentioned in the webinar:
- Explore the free learning path:Â These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
- Take the full course: Enroll in the SLAs in Jira Service Management Skillbuilder the webinar was built from.
Feedback
How'd we do? Provide us feedback on this webinar, including suggestions for future webinar topics.
Be the first to know about events—like these live webinars—as well as new courses, credentials, and more Atlassian University updates → Click here to subscribe