Recorded Atlassian University Live Webinar
In this webinar, you will learn all about Service Level Agreements (SLAs) in Jira Service Management, including:
- the why and how of creating and configuring SLAs
- monitoring and reporting to improve team efficiency and customer satisfaction
- use cases and caveats
This webinar was intended for agents, managers, and administrators of service projects in Jira Service Management Cloud.
Related hands-on course
Learn to configure SLAs in Jira Service Management with Atlassian University
In this free Skillbuilder course, you'll learn to create, configure, and use both out-of-box and custom SLAs for specific use cases.
🙋🏽 Ask more questions:
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🔗 Links mentioned in the webinar:
- Explore the free learning path: These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
- Take the full course: Enroll in the SLAs in Jira Service Management Skillbuilder the webinar was built from.
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