Train your team to resolve major incidents fast and avoid expensive downtime
An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution.
After taking this course, your team will be able to:
Quickly set up a project for incident management
Manage an incident through a hands-on case study
Use best practices for each stage of incident management
About this course
Centered around an incident management use case from incident detection to resolution, your team will learn the concepts, stages, and best practices of the incident management process.
They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.
Your team will also gain an understanding of the importance of a post-incident review (PIR) — with a focus on improving based on patterns and feeding back into the software development process.
This course is designed for anyone who set up projects in Jira Service Management, such as service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.
Before taking this course, your team should already be familiar with the topics covered in Managing Jira Service Projects, such as queues, request types, and the customer portal.
Introduction to incident management
Setting up your teams
Setting up your services & integrating tools
The lifecycle of a major incident
Best practices for incident management