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Frequently Asked Questions (FAQs)

Outline

Get answers to common questions about training from Atlassian University.
Also see: Technical and Lab Questions | Certification Questions

What kinds of training products do you offer?

We offer On Demand and Team (Virtual) or Team (Onsite) training courses. If a course is designated as "Team (Virtual)" or "Team (Onsite)," then up to 15 employees from your organization may attend the course. Read more about these course delivery options.

DevOps Simulation Workshop This workshop requires you to provide an adequately sized class/meeting room to accommodate 16-20 participants and two instructors. If the minimum number of participants (16) is not met, the workshop cannot be held but is treated as delivered and fees are forfeited. Any cancelation or reschedule request must be in writing to Atlassian and are subject to the Refund policy (see below).

How much does training cost and what payment methods do you accept?

Below you will find pricing for the different training products offered by Atlassian University. Only credit cards and Training Credits are accepted.

On Demand courses (for individuals)

  • Less than 6 hours: $300

  • 6 hours or more: $400

Team (Virtual) courses (up to 15 learners)

  • Less than 6 hours: $3000

  • 6 hours or more: $4500

Team (Onsite) courses (up to 15 learners)

  • $7500 (Atlassian reserves the right to charge reasonable travel and expense fees upon your prior approval)

  • You can schedule either of the following on one business day

    • Two Courses less than 4 hours, or
    • One Course 6 hours or more

DevOps Simulation Workshop (between 16-20 attendees is required)

$10000 (Atlassian reserves the right to charge reasonable travel and expense fees upon your prior approval)

What are Training Credits?

Training Credits are prepaid funds used to purchase Atlassian University training ("Courses") available at university.atlassian.com during the Eligibility Period (defined below). To redeem Training Credits, you must make your purchase via credit card here university.atlassian.com and consume Courses through Atlassian’s designated platform in accordance with each Course’s availability timetable. Training Credits may not be applied against other purchases and cannot be combined with cash to purchase Courses. You are responsible for managing your training accounts and for any redemptions made using your accounts. Training Credits are applied against Atlassian’s standard training fees at the time of purchase of the Courses. Training Credits expire twelve (12) months from the date that your Training Credits order is accepted by Atlassian (“Eligibility Period”), regardless of the actual redemption/usage of credits. Unused Training Credits do not roll over and are non-transferable, non-creditable and non-refundable. The cost of 1 Training Credit is $1. There is a 20% discount for purchases of 20,000 credits or more. (For example, 20,000 credits costs $16,000.)

Click here more information about Training Credits.

Do you offer refunds?

We offer a no-questions-asked refund on courses you do not schedule, attend, or view within thirty (30) days after purchase. However, refunds are not available for courses that you fail to properly reschedule as set forth above, or that you do not attend. To request a refund, please raise a ticket with Support.

**DevOps Simulation Workshop
**If Atlassian cancels a workshop delivery, Atlassian will provide you the option to reschedule to a later available date that is within 12 months of the purchase date. Workshop sessions cancelled or rescheduled by customer within 15 business days of the scheduled delivery are subject to a 50% fee of the workshop purchase price. Cancellations or re-schedules within 5 business days are subject to a 100% fee of the workshop purchase price. Cancellation requests must be submitted in writing.

What are learning paths?

Learning paths map out our recommendations for the order in which to take classes, according to your role. Prerequisites for each class are suggestions to consider as you gain experience through product usage.

How are Team courses delivered?

Atlassian University's Team (Virtual) courses are led by an instructor live, online via video conferencing apps such as Zoom or WebEx and offer hands-on labs in a virtual lab environment. Each course follows a pre-defined workbook, series of lab exercises, objectives and topics delivered by an Atlassian Authorized Instructor.

Team (Onsite) courses offer companies access to live instruction, in-house to their teams.

How can I determine which Atlassian platform I'm using? Cloud, Data Center, or Server?'

Open a browser window for your Jira or Confluence instance, and view the URL address.

  • If the URL contains your_sitename.atlassian.net, then you are on a Cloud platform.

  • If you do not see your_sitename.atlassian.net in the URL, you are using Server or Data Center.

I have more questions or need further training support. Who do I contact?

For additional help, please contact the University team.