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Atlassian Incident Management Essentials Live Team Training

Train your team to resolve major incidents fast and avoid expensive downtime

An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution.

After taking this course, your team will be able to:

  • Quickly set up a project for incident management

  • Manage an incident through a hands-on case study

  • Use best practices for each stage of incident management

About this course

Centered around an incident management use case from incident detection to resolution, your team will learn the concepts, stages, and best practices of the incident management process.

They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.

Your team will also gain an understanding of the importance of a post-incident review (PIR) — with a focus on improving based on patterns and feeding back into the software development process.

This course is designed for anyone who set up projects in Jira Service Management, such as service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Before taking this course, your team should already be familiar with the topics covered in Managing Jira Service Projects, such as queues, request types, and the customer portal.

Designed to accelerate your team’s performance
Team training for this course helps you bring 15 team members team up-to-speed at once.
Expert live instructor
We coordinate and match you with an Atlassian Authorized Solution Partner.
Flexible location
Learn either on-site at your office or through a virtual live online class.
Exclusive hands-on practice
Each team member gets a safe sandbox environment using hands-on labs.
For your team only
Ask organization-specific questions and train in a social environment.

Lessons include

  • Course overview

  • Introduction to incident management

  • Setting up your teams

  • Setting up your services & integrating tools

  • The lifecycle of a major incident

  • Best practices for incident management

Train your team to resolve major incidents fast and avoid expensive downtime
Dedicated expert instructor
Social learning environment
Exclusive hands-on labs access
Flexible on-site or virtual training
Up to 15 team members
Ability to ask organization-specific questions