Quickly resolve major incidents

An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.

Your team will learn how to set up teams and services and integrate tools for effective incident management. They’ll walk through the lifecycle of a major incident and explore incident management best practices, including a post-incident review (PIR). Your team will also get hands-on experience setting up and using Jira Service Management and they’ll practice resolving incidents with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This course is designed for anyone who sets up projects in Jira Service Management, such as service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

Before taking this course, your team should complete Managing Jira service projects or be familiar with the topics covered in it, such as queues, request types, and the customer portal.

After this course, your team will be able to:

List the stages of a major incident
Create an ITSM project
Set up the teams that will handle incidents
Set up services
Integrate other Atlassian and third-party tools

Designed to accelerate your team’s performance

Bring 15 team members team up to speed at once with Team Training.

Expert live instructor

We coordinate and match you with an Atlassian Authorized Training Partner.

Flexible location

Learn either on-site at your office or through a virtual live online class.

Hands-on practice

Each team member gets a safe, hands-on sandbox environment.

For your team only

Ask organization-specific questions and train in a social environment.

Lessons

Course overview
Introduction to incident management
Setting up your teams
Setting up your services & integrating tools
The lifecycle of a major incident
Best practices for incident management

Questions about team training

How does my team training get scheduled?
Once you purchase a team training course, our delivery team will match your preferred date and time with an Atlassian Authorized Training Partner instructor.

How many attendees are in a class?
All team training has a limit of 15 attendees.

How much does team training cost?
Team training on-site: $7,500. Team training virtual: $3,000.

What if I need to cancel?
You can cancel or reschedule up to 3 business days before the class start date. See our refund policy here.

What payment do you accept?
Most major credit cards, bank transfer, and Atlassian Learning Training Credits (which have a 20% bulk purchase discount).

How can I get more details about how Atlassian Learning delivers team training?
Learn more about team training here (scroll to the Team Training section) →