Training Credits: General information
The most convenient way to purchase and manage official Atlassian training for your team
Training Credits are an enterprise-friendly solution to pay for courses and exam fees from Atlassian University.
Think of Training Credits like a pre-paid account: Each credit can be spent at the value of USD $1. But you get a lot more:
One point of purchase. Purchase training credits once to allow employees to redeem courses/exams individually as needed.
Centralized management. Approve/deny course redemptions and view historical training usage.
20% bulk discounts. Receive a 20% discount when you purchase 20,000 training credits or more.
Training credits guarantee that you have training options throughout the year. If you haven't planned your training strategy yet, it’s no problem. Training Credits are perfect for your ‘use it or lose it’ quarterly/yearly training budget. You can purchase now and redeem training over one year as a pre-paid training account.
Where you can use Training Credits
You can use Training Credits for any course at Atlassian University* – including on-demand courses and live team training – either virtual or on-site at your location. You can also use Training Credits to pay for exam scheduling fees (exam vouchers).
* Training Credits cannot be used to purchase DevOps Simulation Workshops or the Training for Jira Marketplace app.
Already own training credits and want to know how to use them?
See how to redeem Training Credits for a course or exam >
If you’re a Training Credit account owner, check out the Training Credit Account Administration page >
How to purchase Training Credits
You can purchase Training Credits two ways:
Credit card (through your Training Credit account owner profile)
Invoice by quote request
💳 Purchase Training Credits by credit card
You can purchase Training Credits by credit card directly from a Training Credit account owner profile.
See how to set up your Training Credit account owner profile to pay by credit card >
🧾 Request a quote to pay by invoice
To get your quote, use this pre-filled link to contact us via Atlassian support ticket.
Once you’re at Atlassian Support, choose 'Training Credits' under the dropdown for ‘Select your reason for contacting us’:
3. In your message, include the amount of Training Credits you’d like to purchase. Remember that USD $1 = 1 credit. When you purchase 20,000 training credits or more, you’ll get a 20% discount (ex: 20,000 credits costs USD $16,000).
4. Submit your request! Our support team will be in touch shortly.
Training Credits general FAQ
When do my training credits expire?
Training credits expire one year after they are purchased. The expiration date can be viewed in the admin screen.
Can I get an extension on my training credits?
Training credit extension requests are determined on a case-by-case basis. Raise this request via support ticket here.
How do I get updated when a new course is available from Atlassian University?
Each new course is sent as an announcement notification in the platform and highlighted in our monthly newsletter. Make sure you’re subscribed to the newsletter here. You can also check the New & Refreshed courses topic anytime for the latest releases. Press ‘+Follow’ to get notified in-platform about New & Refreshed courses.
Training Credits terms & conditions
Training Credits are prepaid funds used to purchase Atlassian University training ("Courses") available at Atlassian University website during the Eligibility Period (defined below). To redeem Training Credits, you must make your purchase at the Atlassian University website and consume Courses through Atlassian’s designated platform in accordance with each Course’s availability timetable. Training Credits may not be applied against other purchases and cannot be combined with cash to purchase Courses. You are responsible for managing your training accounts and for any redemptions made using your accounts. Training Credits are applied against Atlassian’s standard training fees at the time of purchase of the Courses. Training Credits expire twelve (12) months from the date that your Training Credits order is accepted by Atlassian (“Eligibility Period”), regardless of the actual redemption/usage of credits. Unused Training Credits do not roll over and are non-transferable, non-creditable, and non-refundable. The cost of 1 Training Credit is USD $1. There is a 20% discount for purchases of 20,000 credits or more (ex: 20,000 credits costs USD $16,000).
Now that you know about Training Credits, why not have a look at the courses available?