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Jira Service Management

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  • JQL in Jira Service Management: Skillbuilder Course Description

    In this free Skillbuilder course, you'll learn about JQL operators, functions, and keywords. You'll apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios. You can...

    • Duration 1h
    • Rating 5.0
    • Intermediate
  • SLAs in Jira Service Management: Skillbuilder Course Description

    In this free Skillbuilder course, you'll learn to create, configure, and use both out-of-box and custom SLAs for specific use cases. We'll dive deep into the SLA lifecycle and related JQL functions, and learn to monitor, report, and tune SLAs...

    • Duration 2h
    • Advanced
  • Managing Jira Service Projects: Course Description

    This hands-on course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a...

    • Duration 7h
    • Intermediate
  • Atlassian Incident Management Essentials: Course Description

    Learn the concepts, stages, and best practices of an incident management workflow with a focus on the setting up, and using, Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to...

    • Duration 4h
    • Intermediate
  • ACP-420 Managing Jira Service Projects for Cloud

    ✨NEW✨ Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.

    • Rating 5.0
  • Introduction to ITSM: Course Description

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Beginner