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Jira Service Management

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34 results returned
  • Set and track effective company goals across Atlassian products

    Create goals to represent the expected outcomes of your organization’s quarterly or yearly planning and share them across Atlassian products. Then, learn how goals can help your entire organization align to a shared mission.

    • Path
    • Duration 45m
    • Beginner
    • Credential
  • Create Workflows Across Jira Projects Using Schemes

    Align the path your team’s issues take with your team’s goals and work processes within your organization. Then, create basic and complex workflows, configure workflows for company-managed projects, and follow workflow best practices.

    • Path
    • Duration 1.2h
    • Advanced
    • Credential
  • Enhance Jira Project Security Using Schemes

    Grant project permissions for company-managed projects using permission schemes and avoid configuring permissions individually for every project. Then, use issue security schemes to define who can view an issue.

    • Path
    • Duration 50m
    • Advanced
    • Credential
  • Reduce administrative work with Jira automation

    Build rules that automate manual tasks in Jira Automation without coding. You’ll also learn how to configure and manage automation globally for a Jira site.

    • Path
    • Duration 1h
    • Advanced
    • Credential
  • Exploring Atlassian Cloud Products for Service Management

    Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...

    • Path
    • Duration 15m
    • Beginner
    • Credential
  • Exploring Atlassian Cloud Products for Work Management

    Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.

    • Path
    • Duration 10m
    • Beginner
    • Credential
  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner
  • Getting Started with Jira Service Management

    Learn to track and resolve customer requests, minimize downtime, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.

    • Path
    • Duration 55m
    • Beginner
  • Automating Jira

    Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.

    • Path
    • Duration 50m
    • Intermediate
    • Credential
  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
    • Credential
  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
    • Credential
  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
    • Credential
  • Atlassian Cloud Organization Administration Live Team Training

    This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...

    • Duration 4h
    • Advanced
  • Introduction to ITSM

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Duration 30m
    • Beginner
  • Get started with Jira Service Management

    Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.

    • Path
    • Duration 30m
    • Beginner