This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...
Spend too much time answering repetitive questions? Take this free Atlassian University Skillbuilder course to set up a ticket-deflecting knowledge base connected to Jira Service Management (Cloud). And empower your customers and team to self-serve.
This intermediate course from Atlassian University will teach you how to manage user access for an organization and its products, along with creating and managing groups. After taking this course, you’ll also be on the path toward an Atlassian certification.
Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.
Designed for new agents, this self-paced learning path gets you up and running in Jira Service Management. Learn key concepts like issues, queues, and service projects. And, discover how to manage and organize your work in Jira Service Management.
This on-demand course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a...
Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.
Enhance your Jira Service Management workflow with Assets management capabilities with this on-demand course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and reporting.
Learn how to effectively use Atlassian and third-party tools to manage your major incidents in this on-demand course. You’ll discover how to set up and use Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with...
Get experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce service requests.
Keep your customers informed and communicate better with your team using notifications in Jira Service Management. Take this free Atlassian University Skillbuilder course to help your team and customers stay aware of important events, updates, and announcements.
Go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster. This advanced on-demand course for Jira Administrators will show you how to unlock the full power of Jira Service Management using...
Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.
Deployments can introduce changes to services that cause major incidents. In this webinar, we'll explore how to use Jira Service Management Cloud to resolve them faster and with less downtime. Atlassian University offers this free webinar series to strengthen your...
This instructor-led course from Atlassian University gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management.
Enhance your team’s Jira Service Management workflow with Assets management capabilities thanks to this live team training course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and...
Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster. This live team training advanced course for Jira Administrators will show your team how to unlock the full...
Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...
An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets —...
