Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...
Automate repetitive tasks and generate new ideas with Atlassian Intelligence.
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.
Quickly generate new ideas and written material and streamline Jira and Jira Service Management with Atlassian Intelligence.
Search and automate in just a few steps — no JQL required.
Use Atlassian Intelligence to deliver outstanding service at scale.
Incorporate artificial intelligence (AI) into your complex workflows, improve AI answers, and get high-quality results from Atlassian Intelligence within Atlassian products.
See how to solve customer problems efficiently and deliver outstanding service experiences.
Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
Become effective at service project management.
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
Share helpful articles and let customers self-serve with a Confluence knowledge base.
Represent the path your team’s issues will take with workflows.
Build rules to automate simple tasks in Jira — no coding required.
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
Prepare for incidents with an effective incident management strategy.
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
Manage service projects in Jira Service Management.
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
