Adopt ITSM practices to deliver exceptional service
Learn IT service management principles and configure Jira Service Management to implement ITSM processes.
Jira Service Management
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Explore ITSM in Jira Service Management
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
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Use Jira Service Management to support ITSM practices
Take some time to understand the features and configuration options within Jira Service Management that will support your ITSM team and your customers. Admins can edit, modify, and customize the default options to fit the needs of their team.
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Exploring solutions available across Atlassian Cloud products
Learn to use Atlassian cross-product cloud solutions to enhance the core functionality of Atlassian Cloud products.
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Exploring Atlassian Cloud products for work management
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
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Exploring Atlassian Cloud products for agile and DevOps
Learn to follow agile principles to successfully implement DevOps practices, then coordinate a suite of Atlassian Cloud products for greater collaboration and trust, higher-quality solutions, faster releases, and more.
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Getting started with Atlassian Cloud
Learn to solve collaboration challenges within and among teams and meet a wide variety of needs with an integrated, scalable Atlassian Cloud toolkit that updates automatically and seamlessly. Atlassian Cloud tools support customization, automation, integration, and insight-gathering.
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Exploring Atlassian Cloud products for service management
Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...
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Get the most out of Atlassian Intelligence (AI)
Automate repetitive tasks and generate new ideas with Atlassian Intelligence.
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Get started with Atlassian Intelligence
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.
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Create and enhance content with Atlassian Intelligence
Quickly generate new ideas and written material and streamline Jira and Jira Service Management with Atlassian Intelligence.
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Search and automate using natural language
Search and automate in just a few steps — no JQL required.
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Use Atlassian Intelligence for service management
Use Atlassian Intelligence to deliver outstanding service at scale.
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Best practices for using Atlassian Intelligence
Incorporate artificial intelligence (AI) into your complex workflows, improve AI answers, and get high-quality results from Atlassian Intelligence within Atlassian products.
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Get the most out of Jira Service Management
See how to solve customer problems efficiently and deliver outstanding service experiences.
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Get started quickly with Jira Service Management
Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.
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Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
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Configure Atlassian tools for effective service management
Become effective at service project management.
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Manage request types and fields in service projects
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Help customers self-serve with a Confluence knowledge base
Share helpful articles and let customers self-serve with a Confluence knowledge base.
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Configure workflows and notifications in Jira projects
Represent the path your team’s issues will take with workflows.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
