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119 results returned
  • Getting started with Trello

    Discover how Trello makes organizing projects fun, flexible, and rewarding. You’ll learn basic Trello terms, explore Trello’s interface, and create and customize your first Trello board and workflow.

    • Path
    • Duration 30m
    • Beginner
  • Exploring Atlassian Cloud Products for Service Management

    Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...

    • Path
    • Duration 15m
    • Beginner
    • Credential
  • Exploring Atlassian Cloud Products for Work Management

    Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.

    • Path
    • Duration 10m
    • Beginner
    • Credential
  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner
  • Getting started with Jira Service Management

    Learn to track and resolve customer requests, minimize downtime, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.

    • Path
    • Duration 55m
    • Beginner
  • Visualizing Work Across Teams with Plans in Jira Software

    Learn how to maintain a single source of truth for your team’s ongoing work with plans in Jira Software, formerly known as Advanced Roadmaps. Use the auto-scheduler to make recommendations based on your team’s work, capacity, and timelines, and easily...

    • Path
    • Duration 1.2h
    • Intermediate
    • Credential
  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
    • Credential
  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
    • Credential
  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
    • Credential
  • Tracking and Improving DevOps Metrics Within and Across Teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
    • Credential
  • Streamlining Development Work with Integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
    • Credential
  • Customizing Jira Software to support your flow state

    Familiarize yourself with Jira Software settings and notifications and personalize them according to your preferences. Then, take your productivity to the next level with efficient keyboard operations and Jira issue best practices.

    • Path
    • Duration 45m
  • How to Build Strategic Guidance

    Designed by Atlassian’s top work futurist for leaders across all levels of the organization, this self-paced course from Atlassian University helps you create a compelling strategy and guide your team toward achieving their goals.

    • Duration 30m
    • Beginner
  • Atlassian Cloud Organization Administration Live Team Training

    This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...

    • Duration 4h
    • Advanced
  • Best practices in Jira Work Management

    In just 30 minutes, you’ll learn how to get the most out of Jira Work Management. You’ll discover strategies used by Jira pro users, tips to create and manage issues, and how to optimize Jira for you — including custom...

    • Path
    • Duration 30m
    • Beginner
    • Credential