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  • ITSM with Jira Service Management Foundations Certification Prep

    All the training you’ll need to earn your ITSM with Jira Service Management Foundations certification. Complete this sequence of free courses to prepare to earn your ITSM with Jira Service Management Foundations certification credential – or mix and match the...

    • Path
    • Duration 1.8h
    • Intermediate
  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
  • Visualizing Work Across Teams with Plans in Jira Software

    Learn how to maintain a single source of truth for your team’s ongoing work with plans in Jira Software, formerly known as Advanced Roadmaps. Use the auto-scheduler to make recommendations based on your team’s work, capacity, and timelines, and easily...

    • Path
    • Duration 1.2h
    • Intermediate
  • Tracking and Improving DevOps Metrics Within and Across Teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
  • Streamlining Development Work with Integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
  • Customizing Jira Software to support your flow state

    Familiarize yourself with Jira Software settings and notifications and personalize them according to your preferences. Then, take your productivity to the next level with efficient keyboard operations and Jira issue best practices.

    • Path
    • Duration 45m
  • Managing Jira Projects Data Center

    Manage your team's Jira projects with confidence with this $39 on-demand course from Atlassian University. You’ll learn all the tasks and best practices used in the creation, configuration, and maintenance of projects in Jira. This course also covers topics that...

    • Duration 4h
    • Intermediate
  • Jira Software Board Configuration Certification Prep

    All the training you’ll need to earn your Jira Software Board Configuration certification. Complete this sequence of free courses to prepare to earn your Jira Software Board Configuration credential – or mix and match the courses you need to brush...

    • Path
    • Duration 2.7h
    • Intermediate
  • Getting started with boards in Jira Software

    Learn to confidently navigate Jira kanban and scrum boards. You’ll also learn how Jira boards allow your team to represent, track, and view work.

    • Path
    • Duration 40m
    • Intermediate
  • How to Configure Board Settings and Filters

    Learn how to choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.

    • Path
    • Duration 35m
    • Intermediate
  • Customizing the Look and Feel of a Board

    Learn to use color coding to help your team quickly differentiate between work items on your Jira board, and organize the layout so key details pop.

    • Path
    • Duration 20m
    • Intermediate
  • How to Build Strategic Guidance

    Designed by Atlassian’s top work futurist for leaders across all levels of the organization, this self-paced course from Atlassian University helps you create a compelling strategy and guide your team toward achieving their goals.

    • Duration 30m
    • Beginner
  • Jira Work Management Fundamentals

    This free learning path will help you quickly learn the basics of Jira Work Management so you can start collaborating with your business teams. No technical knowledge required!

    • Path
    • Duration 1.5h
    • Beginner