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  • Jira Service Management Fundamentals

    Three short, self-paced courses to help Jira Service Management users learn the basics of Jira Service Management, including key terms and interface features. You’ll also learn how to solve customer problems efficiently and create the Jira Service Management habits that...

    • Path
    • Duration 2.9h
    • Beginner
  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner
  • Getting Started with Jira Service Management

    Learn to track and resolve customer requests, minimize downtime, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.

    • Path
    • Duration 55m
    • Beginner
  • Automating Jira

    Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.

    • Path
    • Duration 50m
    • Intermediate
    • Credential
  • Visualizing Work Across Teams with Plans in Jira Software

    Learn how to maintain a single source of truth for your team’s ongoing work with plans in Jira Software, formerly known as Advanced Roadmaps. Use the auto-scheduler to make recommendations based on your team’s work, capacity, and timelines, and easily...

    • Path
    • Duration 1.2h
    • Intermediate
  • ITSM with Jira Service Management Foundations Certification Prep

    All the training you’ll need to earn your ITSM with Jira Service Management Foundations certification. Complete this sequence of free courses to prepare to earn your ITSM with Jira Service Management Foundations certification credential – or mix and match the...

    • Path
    • Duration 1.8h
    • Intermediate
  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
  • Tracking and Improving DevOps Metrics Within and Across Teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
  • Streamlining Development Work with Integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
  • Jira Software Board Configuration Certification Prep

    All the training you’ll need to earn your Jira Software Board Configuration certification. Complete this sequence of free courses to prepare to earn your Jira Software Board Configuration credential – or mix and match the courses you need to brush...

    • Path
    • Duration 2.7h
    • Intermediate
  • Getting started with boards in Jira Software

    Learn to confidently navigate Jira kanban and scrum boards. You’ll also learn how Jira boards allow your team to represent, track, and view work.

    • Path
    • Duration 40m
    • Intermediate
  • How to Configure Board Settings and Filters

    Learn how to choose the project content you’d like displayed on your Jira board and learn to enable or customize the features your team needs.

    • Path
    • Duration 35m
    • Intermediate
  • Customizing the Look and Feel of a Board

    Learn to use color coding to help your team quickly differentiate between work items on your Jira board, and organize the layout so key details pop.

    • Path
    • Duration 20m
    • Intermediate