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116 results returned

  • Automating Jira

    Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.

    • Path
    • Duration 50m
    • Intermediate
    • Credential

  • Getting started with IT service management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate
    • Credential

  • ITSM basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate
    • Credential

  • Configuring Jira Service Management for ITSM projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate
    • Credential

  • Tracking and improving DevOps metrics within and across teams

    Learn how to make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs.

    • Path
    • Duration 1.9h
    • Intermediate
    • Credential

  • Streamlining development work with integrations

    Learn how to discover thousands of built-in integrations and apps aimed at productivity and efficiency and choose the best ones for your team. Then, create and edit your organization’s services and manage the relationships between them.

    • Path
    • Duration 30m
    • Intermediate
    • Credential

  • Getting started with boards in Jira Software

    Learn to confidently navigate Jira kanban and scrum boards. You’ll also learn how Jira boards allow your team to represent, track, and view work.

    • Path
    • Duration 40m
    • Intermediate

  • Getting started with Jira Work Management

    Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time.

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • Best practices in Jira Work Management

    Discover how to incorporate Jira Work Management into your daily routine to become more productive, organized, and collaborative.

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • Navigating Jira Work Management

    Become familiar with the best ways to get around in Jira Work Management and learn to create, update, and view issues.

    • Path
    • Duration 30m
    • Beginner
    • Credential

  • How to shape effective teams

    Bring shared understanding to your team! Take this free 30-minute course from Atlassian University to define your team’s purpose, clarify roles and responsibilities, and create healthier communication and relationships — even with a remote team.

    • Duration 30m
    • Beginner

  • ACP-120 Jira Administration for Cloud Exam Success

    The free study companion to help you earn your ACP-120 certification. This self-paced certification prep course will give you the foundation of knowledge to pass the ACP-120 exam and earn your ACP-120 Jira Administration for Cloud certification.

    • Advanced

  • Team Talks: Atlassian Open DevOps

    Get the inside scoop on ways to improve your toolchains and DevOps practices straight from the experts. Walk through detailed reference architectures, demos, and more to understand how Open DevOps can help you ship faster while staying coordinated.

    • Event
    • Duration 30m
    • Beginner

  • Introduction to ITSM

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Duration 30m
    • Beginner

  • Basic Reporting in Jira

    This free, on-demand training course will help you and your team unleash the power of reporting in Jira. You’ll learn about Jira Software Cloud's different types of reports, discover which one is right for you, and explore how teams use them...

    • Duration 45m
    • Intermediate

  • Atlassian University at Team Tour: Government

    Join Atlassian University at Team Tour: Government—a free, virtual event for government departments, vendors, and agencies. There are several government-tailored training sessions with Atlassian Training Partners over the three-day event. Upgrade your skills with these sessions: Intelligent work management for everyone Using Confluence for Knowledge Management...

    • Event