Adopt ITSM practices to deliver exceptional service
Learn IT service management principles and configure Jira Service Management to implement ITSM processes.
Free Training
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Explore IT service management
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
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Explore ITSM in Jira Service Management
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
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Use Jira Service Management to support ITSM practices
Take some time to understand the features and configuration options within Jira Service Management that will support your ITSM team and your customers. Admins can edit, modify, and customize the default options to fit the needs of their team.
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Exploring solutions available across Atlassian Cloud products
Learn to use Atlassian cross-product cloud solutions to enhance the core functionality of Atlassian Cloud products.
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Exploring Atlassian Cloud products for work management
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
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Exploring Atlassian Cloud products for service management
Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...
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Exploring Atlassian Cloud products for agile and DevOps
Learn to follow agile principles to successfully implement DevOps practices, then coordinate a suite of Atlassian Cloud products for greater collaboration and trust, higher-quality solutions, faster releases, and more.
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Getting started with Atlassian Cloud
Learn to solve collaboration challenges within and among teams and meet a wide variety of needs with an integrated, scalable Atlassian Cloud toolkit that updates automatically and seamlessly. Atlassian Cloud tools support customization, automation, integration, and insight-gathering.
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Get the most out of Atlassian Intelligence (AI)
Automate repetitive tasks and generate new ideas with Atlassian Intelligence.
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Get started with Atlassian Intelligence
Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools.
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Create and enhance content with Atlassian Intelligence
Quickly generate new ideas and written material and streamline Jira and Jira Service Management with Atlassian Intelligence.
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Search and automate using natural language
Search and automate in just a few steps — no JQL required.
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Use Atlassian Intelligence for service management
Use Atlassian Intelligence to deliver outstanding service at scale.
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Best practices for using Atlassian Intelligence
Incorporate artificial intelligence (AI) into your complex workflows, improve AI answers, and get high-quality results from Atlassian Intelligence within Atlassian products.
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Jira Administration for Cloud exam success resources
Review exam details, try sample questions, and take on lab challenges to get ready for the certification.
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Managing Jira Projects for Cloud exam success resources
Review exam details, try sample questions, and take on sandbox challenges to get ready for the certification.
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Manage Confluence spaces to organize your team's work
The following short, self-paced courses will guide you as you learn how to design a Confluence space to fit your team’s needs and goals.
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Create a space for your team’s work in Confluence
Create a space in Confluence, select permissions, and enable or disable space features according to your individual needs and goals.
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Manage Confluence users and space permissions
Maintain the integrity and security of your content while also encouraging collaboration by customizing space permissions.
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Organize and maintain Confluence space content
Keep your Confluence space organized, save time with templates and blueprints, and export content from a space.
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Make life easier with automation
Automate manual tasks without writing code to save time, clean up Jira projects, enforce process consistency, and more.
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Use Confluence analytics to monitor spaces
Monitor and manage your spaces with Confluence mission control and get important site, space, and page insights with Confluence Analytics.
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Get the most out of Rovo
The following short, self-paced courses will teach you how to use Rovo, Atlassian’s AI-powered product.
