...to use analytics to improve your spaces. Confluence users with space permissions Confluence admins ... The following short, self-paced courses will guide you as you learn how to design a Confluence space to fit your team’s needs and goals. ... allcatalog, Confluence, Confluence space, Confluence permissions, Confluence homepage, Confluence...
Search Results: "live team training"
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## Insights and visibility Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters. After this course, you’ll be able to: - Describe the different reports that Jira Service Management can generate. -...
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Service project best practices The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets. Aspiring Jira service project admins Experienced Jira service...
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Find your team’s sweet spot Make informed decisions about current and future projects and deadlines to maximize your team’s productivity and keep morale high. Then, configure and fine-tune reporting and tracking gadgets and dashboards to suit your team’s unique needs. After this course, you’ll be able to: Understand the key metrics that will...
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## **Get up and running** The following short, self-paced courses will help you administer Jira software projects to best support your team. You’ll become familiar with the common responsibilities of company-managed and team-managed project admins. Then, you’ll learn how to design software projects according to your team’s needs and control what...
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Ensure service projects meet your organization’s needs The following short, self-paced courses will help you set up and manage service projects in Jira Service Management. You’ll learn the basic responsibilities of managing projects in Jira Service Management, how to ensure Jira Service Management meets the needs of your users, and how to manage...
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Discover how you can effectively manage your enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities with a live instructor. ... allcatalog, Asset management, Asset management essentials, Jira Service Management, live instructor, live class, instructor led training, enterprise assets, EAM, IT assets, ITSM, CMDB, Assets...
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Service project best practices The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets. Aspiring Jira service project admins Experienced Jira service...
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...will teach you Jira basics, including key terms and concepts and how to navigate the interface. You’ll also learn how to organize your work using issues, collaborate with team members, and customize your Jira experience. New Jira users Jira users looking to grow their skills Experienced Jira users looking to validate their knowledge Teams...
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Motivate your team Build a high-performing, effective team by providing clarity, defining success, and making it clear who will benefit from your efforts — a technique we call strategic guidance. You’ll use plays from our Team Playbook to create a compelling strategy and guide your team toward their goals. After this course, you’ll be able to:...
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Organize and manage team projects Configure your Trello Workspace to organize tasks and collaborate with your team. You’ll learn how to set up a Workspace, invite new team members, and ensure your Workspace meets your team’s needs. After this course, you’ll be able to: Manage settings, visibility, and permissions of a specific group of boards....
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Manage complex projects Explore how all types of teams teams can manage work with kanban — an agile framework that helps teams visualize work and continuously improve. Kanban is more flexible than scrum and involves building a process from what you have. After this course, you’ll be able to: Define the four principles of kanban. Explain how...
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## Improve your ITSM practices Make delivering IT as a service (ITSM, or IT service management) run smoothly by organizing and automating your team’s work and keeping your team updated with internal notifications. You’ll also learn how you can make it easy for customers to submit requests through email and Slack, ensure customers see the correct...
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Become a flexible team Explore how scrum, an agile framework, can encourage your team to self-organize and continuously improve by following a set of rules and delivering in time-boxed increments. You’ll learn the scrum method and key scrum elements. You’ll also learn about using a scrum board in Jira Software. After this course, you’ll be able...
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## **Make informed choices** Design software projects according to your team’s needs. You’ll learn how to uncover what users need to complete their work, how to identify whether you need a team-managed or company-managed project, and how to choose the best project template for your needs. After this course, you’ll be able to: - Map business...
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Get familiar with the options Take some time to understand the features and configuration options within Jira Service Management that will support your ITSM team and your customers. Admins can edit, modify, and customize the default options to fit the needs of their team. After this course, you’ll understand: How to organize and automate your...
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## Customize according to your team’s needs Categorize kinds of work with issue types and then track data on issues with fields. You can modify default issue types and create new ones based on your team’s needs. In company-managed projects, project admins can decide which fields should appear in the issue detail view for different issue types....
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## **Add security and control** Control what users see and do in Jira products. You’ll explore software project roles and learn how to assign roles according to how your team works. Then, you’ll learn how to grant permissions to users in team-managed projects. After this course, you’ll be able to: - Differentiate global and project permissions...
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## Improve progress and performance Quickly identify obstacles that slow down progress with DevOps reports in Jira. Then, measure your team’s sprint progress with a burndown chart, use a sprint report to see if your team is completing committed work, and use a velocity chart to estimate work your team can realistically complete in the future....
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## Build an efficient, transparent team The following short, self-paced courses will help you organize, track, and view customer requests in company-managed and team-managed service projects. You’ll learn how to customize your help center and portals, share helpful articles and let customers self-serve with a Confluence knowledge base, and...
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Improve your team’s projects, workflows, and tasks This learning path is designed for team leaders who want to manage Trello boards, configure Trello workspaces, and set up Trello Enterprise. Trello administrators also adjust settings, set permissions, and bring clarity and control to team projects. Earn a badge at the end of each course by...
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...how users interact with your project. After this course, you’ll be able to: - Group customers into organizations to manage them easily. - Assign project roles to match how your team works. - Add customers, agents, groups, and teams to your service project. - Grant permissions to users in team-managed projects. - Control access to a project....
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## Organize and customize Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You’ll also see how to add issue types and request types to team-managed projects and customize...
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## Collaborate with your team Learn Confluence Data Center basics and advance collaboration, productivity, and knowledge management. Organize pages so they’re easy to find later and use macros to make beautiful, functional content. After this course, you’ll be able to: - Use Confluence to collaborate with your team. - Create, format, and manage...
