...key terms and the user interface. You’ll also learn how to solve customer problems efficiently and create the Jira Service Management habits that will propel your team forward. Beginner Jira Service Management users or agents who want to understand the basics Experienced Jira Service Management users or agents looking to validate their...
Search Results: "live team training"
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...courses will help you get up and running in Confluence quickly. You’ll learn how to create and find all your work in one central hub and use comments and mentions to make your team more transparent, efficient, and collaborative. Then, find out how to make Confluence work for you and transform ideas into actionable steps with whiteboards. New...
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Transform how you work Become familiar with key Jira Work Management terms and start using features to collaborate with your team, track your work items, and deliver on time. You’ll also explore foundational concepts including issues, projects, and boards. After this course, you’ll be able to: Use Jira Work Management to organize and manage your...
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## **Stay up-to-date about your organization’s progress** Easily find your team or organization's goals in Atlassian Home or from direct links in Jira, search for goals, and keep track of progress with notifications. Then, learn how to add relevant goal updates and view goal learnings. After this course, you’ll also be able to: - Find your...
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...Enhance Confluence pages with customized text formatting, images, macros, and status updates. Then, organize structured data with databases and collaborate with your team using whiteboards, calendars, comments, and mentions. After this course, you’ll also be able to: - Add macros to extend Confluence capabilities and display information...
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...with your business objectives, deliver services efficiently, and continuously improve. After this course, you’ll understand: The roles, functions, and benefits of ITSM teams and the benefits of an ITIL framework. How you can unite your teams on one platform using the Atlassian ITSM solution. The phases of the ITIL service lifecycle and the...
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...courses will help you get the most out of Jira Software features and functions to keep your focus where it counts. Apply our collaboration best practices for streamlined team operations. Looking for an even more streamlined developer experience? Share our Configuring Atlassian tools and practices for developer flow learning path with your...
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## Support team collaboration Set up Confluence for your organization and keep it running smoothly. You’ll learn how to manage users and groups and control permission settings, discover best practices for structuring and organizing content across multiple teams, and see real-world examples of how other administrators use Confluence to improve...
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Match your issue layout to team behaviors Configure the board and issue layout in your company-managed Jira project to ensure your team always fills out the fields you need to track. Jira admins can learn more about configuring schemes for company-managed projects in the Streamline projects across Jira with shared configurations learning path....
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...Automate manual tasks without coding using Jira automation. You’ll learn how to create simple and complex automation rules and how automation rules can save developer teams time. You’ll also learn best practices for creating and managing automation rules and how to troubleshoot common issues. Then, discover powerful ways to integrate Jira...
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Create, organize, and collaborate Provide more context on your issues and understand an issue’s history and relationships. Then, learn how to collaborate on issues with team members and search for issues. After this course, you’ll be able to: Add attachments to an issue. View an issue’s history. Link issues to other issues and additional...
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## Plan effectively Understand estimation statistics and time tracking features so you can plan and allocate your team’s resources wisely. After this course, you’ll be able to: - Estimate work using scrum boards within an agile framework. - Use time tracking to understand your team’s progress. - Improve your estimation over time with reports....
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Track and manage your daily work Prioritize important work items, plan your week, and keep track of your team’s work with Jira. You’ll become familiar with common terms and start creating issues. . After this course, you’ll be able to: - Explain what Jira is and how it helps teams. - Understand the differences between an admin and end-user. -...
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...will also learn how to optimize your DevOps workflow with Jira Software. Developers working with Jira Software Development managers looking to track and optimize their DevOps teams Anyone responsible for building, automating, and improving DevOps processes ... Learn the Atlassian approach to DevOps and how to apply tools like Jira Software,...
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...Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management. Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request management. You’ll also...
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...quality of your service or require an emergency response — with an effective incident management strategy. Leverage incident management tools, create an incident response team, integrate Jira with a repository, and follow incident management best practices. You’ll also learn how automation can simplify incident management for developers and...
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Represent how your team works The following short, self-paced courses will teach you how to create and configure agile Jira boards for company-managed projects so you can plan, prioritize, and estimate upcoming work. Jira kanban and scrum board admins Aspiring Jira software project admins Experienced Jira software project admins looking to...
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Bring your entire team into the conversation and search effectively Give feedback, ask questions, and bring your entire team into the conversation using Confluence comments, mentions, and reactions. You’ll also learn how Confluence whiteboards can capture ideas and transform them into actionable steps. Then, see how to find pages and spaces in...
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## Set your team up for success Make sure the right people can access what they need without compromising information security by customizing your Trello Enterprise security settings, managing user access, and setting Enterprise-wide permissions. After this course, you’ll be able to: - Understand the admin roles in Trello Enterprise. - Manage...
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...products. Then, represent pieces of work you’ll need to complete to reach your goals with **projects,** and organize everyone who will work on a project into a **team.** Easily view goals and related work with several search options, stay up-to-date on progress with **notifications,** and track progress with **topics** and **views.**...
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...center and portals to deliver a consistent brand experience and ensure customers see the information they need. Then, explore how customers can communicate with your service team and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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## Support team collaboration Set up Confluence Data Center for your organization and keep it running smoothly. You’ll learn to configure your site, including how to invite new users, effectively administer spaces, and manage content. You'll also learn how to control access to content, configure templates, and use blueprints. After this course,...
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...Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work. Aspiring organization admins Experienced organization admins looking to validate their knowledge Jira Software, Jira Service Management, or Jira Work Management...
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Save time and increase consistency Automate manual tasks without writing code to save time, clean up projects, enforce process consistency, and more. You’ll learn the building blocks of automation rules, how to create an automation rule, and how to use smart values to create complex automation rules. After this course, you’ll be able to:...
