Become an effective Jira Service Management project admin
These learning paths will guide you as you become a Jira Service Management project admin. Learn how to set up service projects, configure tools, and support your team's goals.
All Activities
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Prepare for the Atlassian Cloud Foundations certification
The Atlassian Cloud Foundations certification covers the Atlassian Cloud suite of products, platforms, and ecosystem. First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're feeling ready!
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Plans in Jira Software
This live team training course from Atlassian University shows your team how to use Plans in Jira Software. Learn to create reliable plans for your teams' work, how to experiment with “what-if” scenarios, and gain confidence with your skills to forecast...
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Manage project roles and permissions in Jira Service Management
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
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High Velocity: ITSM World Tour
Get a front row seat to the future of ITSM. Join a global audience for a 2-hour broadcast experience and learn how to empower your development, IT operations, and business teams to deliver high-velocity service management fast.
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Explore your organization’s goals across Atlassian products
Easily find your team’s goals in Atlassian Home or from direct links in Jira, search for goals, and stay up-to-date on progress with notifications. Then, share goals with your entire organization.
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Realizing the power of Jira reporting and dashboards
Keep an eye on progress and identify bottlenecks ahead of time using Jira reports and dashboards. You’ll learn how to read Jira Software reports and share meaningful reports and dashboards with stakeholders.
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Atlassian University Live
Atlassian University offers this free webinar series to strengthen your Atlassian product skills and learn directly from Atlassian experts. Each month, we cover a different subject related to a course or learning opportunity from our catalog.
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Plans in Jira (live instructor training)
With a live instructor, learn how to maintain a single source of truth for your team’s ongoing work.
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Track and improve metrics for your software project
Identify obstacles, measure progress and performance, and keep an eye on everything happening in Jira.
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Managing Jira Service Projects for Cloud
Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.
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Configure Jira Service Management for your team's goals
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
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Get started quickly with Jira
Prioritize important work items, plan your week, and keep track of your team’s work with Jira.
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Exploring solutions available across Atlassian Cloud products
Learn to use Atlassian cross-product cloud solutions to enhance the core functionality of Atlassian Cloud products.
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Manage customer requests in Jira Service Management
Become familiar with service project roles, learn how to navigate your queues, and share information to help customers solve problems on their own.
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Set up Jira service projects to enable your team
Manage service projects in Jira Service Management.
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Get the most out of Rovo
The following short, self-paced courses will teach you how to use Rovo, Atlassian’s AI-powered product.
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