Set up Jira service projects to enable your team
Manage service projects in Jira Service Management.
All Activities
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Get the most out of Rovo
The following short, self-paced courses will teach you how to use Rovo, Atlassian’s AI-powered product.
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Troubleshooting virtual lab access
Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.
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Atlassian Certified Associate - Certification Voucher
Here you can use training credits to purchase a certification voucher for your Atlassian Certified Associate exam. If you’d like to purchase using your credit card, please schedule and complete your purchase through our testing partner, PSI → Your ACA...
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Confluence Administration Cloud Live Team Training
Whether your team is setting up a new instance or taking over an existing one, this instructor-led course will help them manage Confluence behind the scenes for your organization's go-to collaborative tool. Through real-world business cases, a live expert will...
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Get started quickly with Jira Service Management
Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Personalize your Trello boards
Add details to Trello cards, select a template to match your workflow, and and learn how to save time with Trello.
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Set and track effective company goals across Atlassian products
Create goals to represent the expected outcomes of your organization’s quarterly or yearly planning and share them across Atlassian products. Then, learn how goals can help your entire organization align to a shared mission.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Reduce administrative work with Jira automation
Build rules that automate manual tasks in Jira Automation without coding. You’ll also learn how to configure and manage automation globally for a Jira site.
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Get help from Rovo Chat and Agents
Explore the key elements of successful AI prompts, learn how to use Rovo Chat, and work faster with help from Rovo Agents.
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Jira Service Management Agent Essentials
Prove you know what’s essential to providing efficient and resolution-focused service as an agent in Jira Service Management.
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Prepare for the Jira Service Management Agent Essentials certification
The Jira Service Management Agent Essentials certification covers what’s essential to providing efficient and resolution-focused service in Jira Service Management. First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep...
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Jira Software Essentials
Earn an associate-level credential that shows you can manage your work in Jira Software and know how to work efficiently with teams that use the Agile frameworks of Kanban and Scrum.
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Jira Automation Live Team Training
Reduce project complexity through well-crafted automation at your organization. This instructor-led course will have your team creating efficient automation rules – unlocking the power of Jira automation to optimize your organization’s processes. They’ll gain a solid foundational understanding of the...
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Exploring Atlassian Cloud products for work management
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
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Configure service projects for service request management
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
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Atlassian Service Request Management Essentials Live Team Training
Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...
