## Reduce risk while pursuing progress Prepare for incidents — unplanned events that disrupt the quality of your service or require an emergency response — with an effective incident management strategy. Leverage incident management tools, create an incident response team, integrate Jira with a repository, and follow incident management best...
Search Results: "incident"
-
-
An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with tools like Bitbucket, Statuspage,...
-
Service project best practices The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets. Aspiring Jira service project admins Experienced Jira service...
-
...You’ll be introduced to new templates, a new navigation, and a new issue view. You’ll also learn how to use Cloud-specific features, such as AI-powered service agents, incident management features, and more. _Note:_ Each lesson is stand-alone. Simply navigate to whichever topics are most relevant to you! **This learning collection is for** -...
-
This collection will introduce you to many Jira Service Management features and configurations that will help you improve customer experience, manage incidents, track assets, and simplify your work as an agent. ... Learn about the Jira Service Management features and configurations that can help you improve customer experience, manage incidents,...
-
Automate without coding Configure Jira automation to manage mundane tasks, boost developer productivity, and create bugs for relevant incidents. After this course, you’ll be able to: Understand the rules Jira admins and project admins can automate. Build simple and complex Jira automation rules. Apply best practices to managing Jira automation...
-
...products. Managing the complete product lifecycle creates an actionable system of record for the work – allowing you to better manage changes, respond quickly to incidents, and continuously improve your product. After this course, you’ll also be able to: - Create and execute a continuous delivery pipeline. - Perform change and incident...
-
...help agents deliver exceptional service at scale. You’ll also learn how to use Atlassian Intelligence to get useful request type and field suggestions and streamline incident management. note: screenshots in the lessons may not exactly match your view._ After this course, you’ll be able to: - Use Atlassian Intelligence answers in a virtual...
-
New to Atlassian Intelligence? You’re in the right place The following short, self-paced courses will guide you as you learn how Atlassian Intelligence — Atlassian's collection of AI-driven collaboration tools — can unlock your team’s full potential by automating repetitive tasks and generating new ideas. You’ll learn how to bring the power of...
-
Support your development team’s productivity and morale The following short, self-paced courses will guide you as you create, configure, and maintain team-managed and company-managed Jira projects. You’ll also learn how to streamline development work with Jira automations, built-in apps and integrations, plans in Jira Software (formerly known as...
-
A live instructor will teach you how to unlock the full power of Jira Service Management using Assets. ... Advanced asset management, Jira Service Management, live instructor, live class, instructor led training, Assets, IQL, JQL, Jira admin, Jira administrator, allcatalog ... Glintech ... Register on Partner Site ... Content by Format...
-
Discover how you can effectively manage your enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities with a live instructor. ... allcatalog, Asset management, Asset management essentials, Jira Service Management, live instructor, live class, instructor led training, enterprise assets, EAM, IT assets, ITSM, CMDB, Assets...
-
...users who want to understand and apply ITSM concepts and principles Experienced Jira Service Management users looking to validate their knowledge ... Learn IT service management principles and configure Jira Service Management to implement ITSM processes. ... allcatalog, incident, service, management, it, ops, customer, relations, jira,...
-
Enhance your team’s Jira Service Management workflow with Assets management capabilities thanks to this live team training course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and reporting. ... Jira service management, insight,...
-
...and support your team's goals. ... Jira Service Management, project admin, administrator, JSM, ITSM, Jira service projects, set up service project, customer requests, incident management, service request management, Assets, knowledge base, JSM roles, permissions, allcatalog ... These three learning paths will guide you as you become a...
-
Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster. This live team training advanced course for Jira Administrators will show your team how to unlock the full power of Jira Service Management using Atlassian Assets. ... Insight, Assets, Asset Management, Insight for Jira, Assets...
-
...study with the prep resources until you're feeling ready! ... Jira Service Management, Jira Service Management Agent Essentials certification, certification preparation, cert prep, requests, queues, service projects, SLAs, reporting, notifications, incident management, service request management, atlassian intelligence ... Certifications ...
-
How effective teams deliver excellent service experiences Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly. After this course, you’ll understand: How Jira...
-
Learn how you can use artificial intelligence (AI) to accelerate your work, increase efficiency, and provide value faster. ... Atlassian Intelligence, artificial intelligence, AI, Rovo, organization admin, allcatalog ... Learn how you can use artificial intelligence (AI) to accelerate your work, increase efficiency, and provide value faster....
-
Whether it's your first time using Jira or Confluence, or if you've [migrated from Server or Data Center deployments](https://www.atlassian.com/migration/cloud), Atlassian University recommends these courses to help you gain confidence with the Atlassian tools you'll use every day. ... Learn Atlassian's Cloud software: Jira Software, Confluence,...
