Whether it's your first time using Jira or Confluence, or if you've [migrated from Server or Data Center deployments](https://www.atlassian.com/migration/cloud), Atlassian University recommends these courses to help you gain confidence with the Atlassian tools you'll use every day. ... Learn Atlassian's Cloud software: Jira Software, Confluence,...
Search Results: jira cloud service management
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## **Deliver valuable service experiences** Build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service Management at the core. After...
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Get up and running with Jira Service Management fast. This training series enables you to get started quickly with the new ITSM project template. You’ll learn basic tasks to set up an ITSM project, better understand how Opsgenie features power modern incident management, and see how to set up for change management, so you can work more closely...
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Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers. ... jira, service, management, itsm, project ... Certifications ,Learning Paths ,Jira Service Management ,Content by Product...
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Earn an Associate-level credential that shows you understand ITSM concepts and terminology, and how Jira Service Management and Atlassian Cloud Apps support ITSM. ... Jira Service Management, ITSM, exam details, Atlassian certification, aca ... Content by Deployment ,Highlights ,Certifications ,Content by Product ,Jira Service Management ,New &...
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Go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster. This advanced on-demand course for Jira Administrators will show you how to unlock the full power of Jira Service Management using Atlassian Assets. ... Insight, Assets, Asset Management, Insight for Jira, Assets for Jira, advanced IQL, object...
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This on-demand course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. ... jsm,...
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Deployments can introduce changes to services that cause major incidents. In this webinar, we'll explore how to use Jira Service Management Cloud to resolve them faster and with less downtime. Atlassian University offers this free webinar series to strengthen your Atlassian product skills and learn directly from Atlassian experts. Each month, we...
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Get experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce service requests. ... jsm, jira, response, insight, service, request, management, Enterprise, ITSM, projects, queues, SLAs,...
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Managing Jira Service Projects
New to Atlassian Cloud ☁️This on-demand course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating...
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Atlassian Service Request Management Essentials
New to Atlassian Cloud ☁️Get experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce...
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Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common tasks, and use best practices to improve your service request management process. ... jsm,...
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Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster. This live team training advanced course for Jira Administrators will show your team how to unlock the full power of Jira Service Management using Atlassian Assets. ... Insight, Assets, Asset Management, Insight for Jira, Assets...
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An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets — to resolve incidents by combining with tools like Bitbucket, Statuspage,...
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...collaboration** Build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies. After this course, you’ll be able to: - Describe the concepts of work management. - Explain how Atlassian Cloud supports work management with a set of...
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Enhance your team’s Jira Service Management workflow with Assets management capabilities thanks to this live team training course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and reporting. ... Jira service management, insight,...
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Deliver outstanding service experiences. The following short, self-paced courses will guide you as you learn the basics of Jira Service Management, including key terms and interface features. You’ll also learn how to solve customer problems efficiently and create the Jira Service Management habits that will propel your team forward. Beginner...
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This instructor-led course from Atlassian University gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management. ... jsm, jira service management, jsd, jira service desk, queue, SLA, service-level agreement, knowledge base,...
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Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers. ... issues, queue, Jira, service, management, project, agent ... Jira Service Management ,Cloud ,Content by Format ,Content...
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Learn about Service Level Agreements (SLAs) in Jira Service Management, including how and why to configure and create SLAs, using monitoring and reporting to improve team efficiency and customer satisfaction, and use cases and caveats. ... Events ... Recorded Atlassian University Live Webinar ... In this webinar, you will...
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Manage your team's Jira projects with confidence with this $39 on-demand course from Atlassian University. You’ll learn all the tasks and best practices used in the creation, configuration, and maintenance of projects in Jira. This course also covers topics that go beyond the scope of what project administrators can do. Learn how project...
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## **All the training you need to earn your Atlassian Cloud Foundations Foundations Certification** Complete this series of free courses to prepare to earn your Atlassian Cloud Foundations Certification credential – or mix and match the courses you need to brush up your skills. About Atlassian Certified Associate - Atlassian Cloud Foundations...
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## **Automate without coding** Configure Jira automation to manage mundane tasks and boost your team’s productivity. After this course, you’ll be able to: - Understand the rules Jira admins and project admins can automate. - Build simple and complex Jira automation rules. - Apply best practices to managing Jira automation rules in projects. ...
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Have your team manage your Jira projects with confidence with this live instructor-led course from Atlassian University. Your team will learn all the tasks and best practices used in the creation, configuration, and maintenance of projects in Jira. This course also covers topics that go beyond the scope of what project administrators can do....