Quickly resolve customer requests

Create a service desk for your customers and learn how to manage a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal.

After this course, you’ll also be able to:

  • Configure and brand your customer portal.
  • Create queues and SLAs for your service team.
  • Use a linked knowledge base.
  • Add participants.
  • Automate common tasks.
  • Create and administer your service projects.

Managing Jira service projects is part of a larger Become an effective Jira Service Management project admin learning path.