Configure Atlassian tools for effective service management

Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You’ll also see how to add issue types and request types to team-managed projects and customize fields and layouts.

Customize your help center and portals to deliver a consistent brand experience and ensure customers see the information they need. Then, explore how customers can communicate with your service team and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer information.

Share helpful articles and let customers self-serve with a Confluence knowledge base. With a Confluence knowledge base, you’ll centralize information, increase efficiency, reduce administrative burden, and more.

Represent the path your team’s issues will take with workflows. You’ll learn how to create basic and complex workflows, navigate workflow editors, and configure internal notifications in team-managed projects. You’ll also explore best practices for workflow configuration, management, and governance.

Build rules to automate simple tasks in Jira — no coding required. With automation, you can save time on repetitive tasks, extend Jira’s functionality, keep your team informed outside of Jira, and more. You’ll learn how to create simple and complex automation rules in Jira and how to apply best practices when writing and managing them.

Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.