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Jira Service Management

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29 results returned

  • Exploring Atlassian Cloud Products for Service Management

    Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...

    • Path
    • Duration 15m
    • Beginner

  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner

  • Getting Started with Jira Service Management

    Learn to track and resolve customer requests, minimize downtime, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.

    • Path
    • Duration 55m
    • Beginner

  • Automating Jira

    Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.

    • Path
    • Duration 50m
    • Intermediate
    • Credential

  • Getting Started with IT Service Management

    An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

    • Path
    • Duration 30m
    • Intermediate

  • ITSM Basics in Jira Service Management

    Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

    • Path
    • Duration 35m
    • Intermediate

  • Configuring Jira Service Management for ITSM Projects

    Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

    • Path
    • Duration 40m
    • Intermediate

  • Atlassian Cloud Organization Administration Live Team Training

    This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...

    • Duration 4h
    • Advanced

  • Introduction to ITSM

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Duration 30m
    • Beginner

  • Get started with Jira Service Management

    Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.

    • Path
    • Duration 30m
    • Beginner

  • Managing Jira Service Projects Live Team Training

    This instructor-led course from Atlassian University gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management.

    • Duration 7h
    • Intermediate

  • Asset Management Essentials in Jira Service Management Live Team Training

    Enhance your team’s Jira Service Management workflow with Assets management capabilities thanks to this live team training course from Atlassian University. You’ll gain an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and...

    • Duration 8h
    • Intermediate

  • Atlassian Service Request Management Essentials Live Team Training

    Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...

    • Duration 4h
    • Intermediate

  • Atlassian Incident Management Essentials Live Team Training

    An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets —...

    • Duration 4h
    • Intermediate