Have a live instructor teach your team how to set up and manage a service desk

This instructor-led course gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management.

After taking this course, your team will be able to:

Help your service teams by creating queues and automating common tasks
Help your customers by creating SLAs and customizing the Customer Portal & more
Create and administer service projects

About this course

A good service desk helps your service team resolve customer requests fast — and even helps customers self-service immediately.

This live team training will get your team up to speed configuring and branding customer portals, creating queues and SLAs for service teams, using a linked knowledge base, adding participants, and automating service projects.

There’s also a variety of business use cases to understand best practices for each topic.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If your team is solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But if they’re also responsible for setting up Jira company-wide, they should have completed Jira Administration Part 1 (Cloud or Data Center) or have equivalent experience.

Designed to accelerate your team’s performance

Team training for this course helps you bring 15 team members team up-to-speed at once.

Expert live instructor

We coordinate and match you with an Atlassian Authorized Solution Partner.

Flexible location

Learn either on-site at your office or through a virtual live online class.

Exclusive hands-on practice

Each team member gets a safe sandbox environment using hands-on labs.

For your team only

Ask organization-specific questions and train in a social environment.

Lessons include

Lessons for Cloud

Course Overview
Creating a Service Project
Requests and Queues
Configuring SLAs
Using a Confluence Knowledge Base
Customizing Your Email Channel and Customer Portal
Adding Participants to Your Service Project
Automating Your Service Project

Lessons for Data Center

Course Overview
Creating a Service Desk
Configuring SLAs and Linking Knowledge Bases
Customizing Your Service Project Channels
Adding Users to Your Service Project
Automating Your Service Project

Questions about team training

How does my team training get scheduled?
Once you purchase a team training course, our delivery team will match your preferred date and time with an Atlassian Authorized Training Partner instructor.

How many attendees are in a class?
All team training has a limit of 15 attendees.

How much does team training cost?
Team training on-site: $7,500. Team training virtual: $3,000.

What if I need to cancel?
You can cancel or reschedule up to 3 business days before the class start date. See our refund policy here.

What payment do you accept?
Most major credit cards, bank transfer, and Atlassian University Training Credits (which have a 20% bulk purchase discount).

How can I get more details about how Atlassian University delivers team training?
Learn more about team training here (scroll to the Team Training section) →

Related credentials:

Managing Jira Service Projects For Cloud Certification →

Have a live instructor teach your team how to set up and manage a service desk

Dedicated expert instructor

Social learning environment

Exclusive hands-on labs access

Flexible on-site or virtual training

Up to 15 team members

Ability to ask organization-specific questions