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Managing Jira Service Projects Live Team Training

Have a live instructor teach your team how to set up and manage a service desk

This instructor-led course gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management.

After taking this course, your team will be able to:

  • Help your service teams by creating queues and automating common tasks

  • Help your customers by creating SLAs and customizing the Customer Portal & more

  • Create and administer service projects

About this course

A good service desk helps your service team resolve customer requests fast — and even helps customers self-service immediately.

This live team training will get your team up to speed configuring and branding customer portals, creating queues and SLAs for service teams, using a linked knowledge base, adding participants, and automating service projects.

There’s also a variety of business use cases to understand best practices for each topic.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If your team is solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But if they’re also responsible for setting up Jira company-wide, they should have completed Jira Administration Part 1 (Cloud or Data Center) or have equivalent experience.

Designed to accelerate your team’s performance
Team training for this course helps you bring 15 team members team up-to-speed at once.
Expert live instructor
We coordinate and match you with an Atlassian Authorized Solution Partner.
Flexible location
Learn either on-site at your office or through a virtual live online class.
Exclusive hands-on practice
Each team member gets a safe sandbox environment using hands-on labs.
For your team only
Ask organization-specific questions and train in a social environment.

Lessons include

Lessons for Cloud

  • Course Overview

  • Creating a Service Project

  • Requests and Queues

  • Configuring SLAs

  • Using a Confluence Knowledge Base

  • Customizing Your Email Channel and Customer Portal

  • Adding Participants to Your Service Project

  • Automating Your Service Project

Lessons for Data Center

  • Course Overview

  • Creating a Service Desk

  • Configuring SLAs and Linking Knowledge Bases

  • Customizing Your Service Project Channels

  • Adding Users to Your Service Project

  • Automating Your Service Project

Questions about team training

How does my team training get scheduled?
Once you purchase a team training course, our delivery team will match your preferred date and time with an Atlassian Authorized Training Partner instructor.

How many attendees are in a class?
All team training has a limit of 15 attendees.

How much does team training cost?
Team training on-site: $7,500. Team training virtual: $3,000.

What if I need to cancel?
You can cancel or reschedule up to 3 business days before the class start date. See our refund policy here.

What payment do you accept?
Most major credit cards, bank transfer, and Atlassian University Training Credits (which have a 20% bulk purchase discount).

How can I get more details about how Atlassian University delivers team training?
Learn more about team training here (scroll to the Team Training section) →

Have a live instructor teach your team how to set up and manage a service desk
Dedicated expert instructor
Social learning environment
Exclusive hands-on labs access
Flexible on-site or virtual training
Up to 15 team members
Ability to ask organization-specific questions